Coutts to launch UK multipoint video conferencing

PRESS RELEASE: Coutts announced the launch of a pilot scheme that enables customers of the bank to video call their advisor through their mobile device, tablet or PC. These private and secure video conferences will allow customers to dial in from across the world so that complex enquiries can be dealt with more swiftly and efficiently. Customers will be able to speak to several advisors from across the Bank simultaneously and also invite other parties such as joint-account holders additional account signatories or even external professionals to join. Continue reading Coutts to launch UK multipoint video conferencing

Noble Systems Introduces Cloud Enterprise Offer for the APAC Region

PRESS RELEASE: Noble Systems Corporation, a global leader in contact centre technology solutions, today announced the availability of Noble® Enterprise Cloud for the APAC region. Noble’s Cloud platform is a complete contact center technology solution with all of the advantages of a cloud-based Communication-as-a-Service (CaaS) infrastructure. Continue reading Noble Systems Introduces Cloud Enterprise Offer for the APAC Region

Cancer Research UK Selects OpenMarket to Implement Innovative Mobile Engagement Strategy

PRESS RELEASE: Cancer Research UK, one of the world’s leading cancer charity dedicated to saving lives through research, has appointed leading enterprise mobile engagement specialists OpenMarket to help drive fundraising activity, improve operational effectiveness and enhance their supporter communications. Continue reading Cancer Research UK Selects OpenMarket to Implement Innovative Mobile Engagement Strategy

SunBridge Works with Fujitsu to Secure Customer Information in the Cloud Using CipherCloud Technology

PRESS RELEASE: CipherCloud, the leader in cloud visibility and data protection announced that SunBridge, a systems integrator, has implemented CipherCloud technology for Fujitsu Communication Services Limited (CSL). Using CipherCloud for Salesforce, CSL can now proactively protect sensitive customer data stored in its large-scale consumer PC contact center for Fujitsu Ltd. Continue reading SunBridge Works with Fujitsu to Secure Customer Information in the Cloud Using CipherCloud Technology

Firstsource and giffgaff win at National Outsourcing Association Awards

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project of the Year at the National Outsourcing Association (NOA) Awards 2014. Continue reading Firstsource and giffgaff win at National Outsourcing Association Awards

Webhelp Group highly ranked in prestigious technology Fast 50 list

PRESS RELEASE: Webhelp UK’s parent company, Webhelp Group, a leading European company for outsourced customer experience management (CEM), has come out on top in the recent Deloitte In Extenso Technology Fast 50 list.  The company ranked highly in two groups; first in Ile-de-France and second in France in the “mid-cap companies” category of the industry acclaimed list. Continue reading Webhelp Group highly ranked in prestigious technology Fast 50 list

On the first day of Christmas my true love gave to me, online fraud

BLOG: Cyber Monday is once again upon us, with people across the world looking to buy gifts for their loved ones in time for the holidays, while also trying to find the best deal. Keiron Dalton, a mobile security expert at Aspect Software, has warned shoppers to keep safe when shopping online, saying that the increase in online activity will mean a higher threat from fraudsters. Continue reading On the first day of Christmas my true love gave to me, online fraud