New Oracle Communications Unified Communications Suite Release Delivers WebRTC-powered Enterprise Communications Experience

PRESS RELEASE: Oracle announced Oracle Communications Unified Communications Suite 7.6 to enable CSPs to increase their market opportunity, effectively target customers, and drive loyalty with a comprehensive range of unified communications and collaboration offerings. Continue reading New Oracle Communications Unified Communications Suite Release Delivers WebRTC-powered Enterprise Communications Experience

Industry leading collections outsourcing agency dlc removes contact centre from scope of PCI compliance with technology from Semafone

PRESS RELEASE: dlc, one of the largest debt collection agencies in the UK, has implemented software from Semafone® to enhance data security and give peace of mind to customers making payments over the phone. Continue reading Industry leading collections outsourcing agency dlc removes contact centre from scope of PCI compliance with technology from Semafone

TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call centre technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center agents to effectively navigate Platform 3.0, TCN’s cloud-based contact center suite, helping to improve agent productivity while also creating new employment opportunities for the visually impaired. Continue reading TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Swisscom elevates customer engagement with SAS® analysis of social media using text analytics

PRESS RELEASE: Swisscom is turning to analyzing social channels with SAS® to boost customer communication and engagement. Using text analytics, Switzerland’s leading telecommunications company can now identify and address customer posts, trending topics and interesting discussions on social channels. And they quickly address customer call center inquiries with the same underlying technology. Continue reading Swisscom elevates customer engagement with SAS® analysis of social media using text analytics

Information Security Provider FishNet Security Migrates Premises-Based Telephony and Contact Center Infrastructure at 30 Locations to 8×8’s Cloud-Based Services in Less Than Four Weeks

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced that FishNet Security, the number one provider of information security solutions combining technology, services, support and training, has migrated over 30 offices dispersed throughout the United States to 8×8’s cloud-based communications services in less than one month’s time. Continue reading Information Security Provider FishNet Security Migrates Premises-Based Telephony and Contact Center Infrastructure at 30 Locations to 8×8’s Cloud-Based Services in Less Than Four Weeks

NewVoiceMedia Ranked Among World’s Top 100 Cloud Services Providers

PRESS RELEASE: NewVoiceMedia ranks among the world’s Top 100 Cloud Service Providers (CSPs), according to Penton Media’s fourth-annual Talkin’ Cloud 100 report. The Top 100 CSPs generated more than $23.4 billion in combined cloud services revenues in 2013, up nearly 44 percent from what they reported the previous year. Continue reading NewVoiceMedia Ranked Among World’s Top 100 Cloud Services Providers

Successful Go live for Capgemini’s €43 million Business Process Outsourcing contract expansion with Algar

PRESS RELEASE: Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, has announced the successful go-live of its expanded contract with the Algar Group, one of the largest conglomerates in Brazil. As Algar’s single BPO provider, the deal confirms Capgemini as a leading player for Finance and Accounting Business Process Outsourcing (BPO)1 in Brazil. Continue reading Successful Go live for Capgemini’s €43 million Business Process Outsourcing contract expansion with Algar

Five9 Study Uncovers Key Insights into Contact Center Outsourcers’ Strengths and Challenges, Spotlights the Value Cloud Solutions Bring to Outsourcers

PRESS RELEASE: Five9, Inc., a leading provider of cloud contact centre software announced the results of its recent survey of leading, US-based contact centre outsourcers, revealing interesting insight into how outsourcers compete, manage staff and work with clients. Continue reading Five9 Study Uncovers Key Insights into Contact Center Outsourcers’ Strengths and Challenges, Spotlights the Value Cloud Solutions Bring to Outsourcers

What have retailers learned from 2014’s Cyber Weekend?

BLOG: First there was Black Friday, then there was Cyber Monday, and this year saw Cyber Weekend become the new phrase of choice for the annual sales event that has a scope now far beyond its original post US Thanksgiving roots. For the consumer market there have been multiple channels for years now but this year saw major changes in the way retailers are making use of this most coordinated of all international sales event, that spans the in-store and online buyer. Continue reading What have retailers learned from 2014’s Cyber Weekend?