New Oracle Communications Unified Communications Suite Release Delivers WebRTC-powered Enterprise Communications Experience

PRESS RELEASE: Oracle announced Oracle Communications Unified Communications Suite 7.6 to enable CSPs to increase their market opportunity, effectively target customers, and drive loyalty with a comprehensive range of unified communications and collaboration offerings. Continue reading New Oracle Communications Unified Communications Suite Release Delivers WebRTC-powered Enterprise Communications Experience

Industry leading collections outsourcing agency dlc removes contact centre from scope of PCI compliance with technology from Semafone

PRESS RELEASE: dlc, one of the largest debt collection agencies in the UK, has implemented software from Semafone® to enhance data security and give peace of mind to customers making payments over the phone. Continue reading Industry leading collections outsourcing agency dlc removes contact centre from scope of PCI compliance with technology from Semafone

TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call centre technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center agents to effectively navigate Platform 3.0, TCN’s cloud-based contact center suite, helping to improve agent productivity while also creating new employment opportunities for the visually impaired. Continue reading TCN Launches “Platform 3 VocalVision,” Virtual Call Center Technology for the Visually Impaired

Swisscom elevates customer engagement with SAS® analysis of social media using text analytics

PRESS RELEASE: Swisscom is turning to analyzing social channels with SAS® to boost customer communication and engagement. Using text analytics, Switzerland’s leading telecommunications company can now identify and address customer posts, trending topics and interesting discussions on social channels. And they quickly address customer call center inquiries with the same underlying technology. Continue reading Swisscom elevates customer engagement with SAS® analysis of social media using text analytics

Information Security Provider FishNet Security Migrates Premises-Based Telephony and Contact Center Infrastructure at 30 Locations to 8×8’s Cloud-Based Services in Less Than Four Weeks

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced that FishNet Security, the number one provider of information security solutions combining technology, services, support and training, has migrated over 30 offices dispersed throughout the United States to 8×8’s cloud-based communications services in less than one month’s time. Continue reading Information Security Provider FishNet Security Migrates Premises-Based Telephony and Contact Center Infrastructure at 30 Locations to 8×8’s Cloud-Based Services in Less Than Four Weeks