iAdvize integration with Zendesk improves customer service

PRESS RELEASE: iAdvize, the Click-to-Chat customer service solution provider, has today launched an application to enable the synchronisation of Zendesk data with its real-time channels, Click to Chat, Call and Video. This new application gives businesses using iAdvize and Zendesk the possibility to enhance their online customer service. Continue reading iAdvize integration with Zendesk improves customer service

Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking

PRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been listed by Software Magazine among its Software 500, a ranking of the world’s 500 largest software and services suppliers. Continue reading Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking

Transversal and Elephants don’t forget partner to focus on workplace knowledge retention

PRESS RELEASE: Transversal, the leading provider of knowledge solutions for the cloud, has today announced their partnership with international award winning employee knowledge retention specialists, Elephants don’t forget to provide contact centres with an end–to-end solution that will ensure a culture of continual learning. Continue reading Transversal and Elephants don’t forget partner to focus on workplace knowledge retention

Zendesk Introduces Embeddables to Put Customer Service at Forefront of Mobile and Online Experiences

PRESS RELEASE: Zendesk, Inc. announced a suite of embeddable features that allow companies to build customer support and engagement into mobile and Web apps, websites, games, and other online experiences. The proliferation of apps and devices has led customers to expect that customer service is available directly within their mobile apps and online activities. This shift represents an opportunity for companies to differentiate themselves by putting their support at the forefront of their user experiences. Continue reading Zendesk Introduces Embeddables to Put Customer Service at Forefront of Mobile and Online Experiences

Avaya Appoints Laurent Philonenko as Senior Executive for Corporate Strategy, Development and CTO

PRESS RELEASE: Avaya announced that Laurent Philonenko has been named senior vice president of Corporate Strategy and Development – CTO. In this role, Laurent will accelerate the development and execution of Avaya’s short- and long-term growth and engagement strategies. He also joins the Avaya Executive Council. Continue reading Avaya Appoints Laurent Philonenko as Senior Executive for Corporate Strategy, Development and CTO

Search Consultancy is ‘calling’ on candidates this Christmas

PRESS RELEASE: Hundreds of people from the city and beyond could land themselves a new career in time for Christmas, with 350 jobs up for grabs across Glasgow. Search Consultancy is spearheading the recruitment drive on behalf of RESPONSE – a leading UK provider of customer management services. Continue reading Search Consultancy is ‘calling’ on candidates this Christmas