Global Bid Director (UK Wide)

Global Bid Director – 100-110k + 40% Bonus + Car Allowance + Bens – UK Wide

Working for one of the most inspirational organisations in the BPO sector we are seeking an individual who has experience in directing bids on a global stage, pulling in teams from varying countries and continents to deliver a joined up, successful bid process. The successful individual will be involving in leading a large, geographically diverse global bid team and will be key in adding value to our clients bid process and in turn to their clients through the bid process and operational delivery. Continue reading Global Bid Director (UK Wide)

Head of Operations (North West)

Job Ref: DJSG2251
Job Title: Head of Operations
Location: North West
Salary: to 85K + benefits

Following a recent re-structure, this is a newly created role within a leading provider of support services going through a period of significant transformation. Working in collaboration with the Operations Director and Senior Change Team this role carries responsibility for providing visible and clear leadership to multiple departments in order to ensure the highest levels of service are consistently provided, across all business units. Continue reading Head of Operations (North West)

BT Channel Director (Leicester)

JOB: Due to significant increase in opportunity and a new 3 year agreement with BT, Magnetic North now require a Channel Director to manage the relationship working under the direction of the Sales Director. The role is responsible for managing the relationship with BT UK, its group activities and subsidiaries in order to build strong relationships and develop and secure new business opportunities. Continue reading BT Channel Director (Leicester)

Sprint Complete Collaboration Now Enhanced with Contact Center Capabilities

PRESS RELEASE: Businesses with contact centre operations now can use a consistent cloud-based unified communications (UC) tool across all employees plus offer key features critical to employees who directly support customers. Sprint is teaming with ComputerTalk to integrate robust contact centre capabilities into Sprint Complete Collaboration with Microsoft Lync, enabling businesses to rely on Sprint as a one-stop shop to meet all of their UC needs. Continue reading Sprint Complete Collaboration Now Enhanced with Contact Center Capabilities

NewNet Communication Technologies (A Skyview Capital Company) Acquires VoltDelta Resources

PRESS RELEASE: Global network services provider NewNet Communication Technologies, a Skyview Capital company, announced it has signed an agreement to acquire Volt Delta Resources, LLC. (VoltDelta), a global cloud-based contact center provider and a wholly-owned subsidiary of Volt Information Sciences (OTC:VISI). Continue reading NewNet Communication Technologies (A Skyview Capital Company) Acquires VoltDelta Resources

Royal British Legion Industries choose Olive for new hosted telephony service

PRESS RELEASE: Royal British Legion Industries (RBLI), a national charity that provides training, support, care and employment to the Armed Forces Community, is deploying an all new hosted telephony service to connect six UK offices. One of their key objectives is to become closer to the people they work with and for, and the new service, delivered and managed by Olive Communications, will support this. Continue reading Royal British Legion Industries choose Olive for new hosted telephony service

Frost & Sullivan Names Interactive Intelligence “Australia Contact Centre Applications Vendor of the Year 2014” For Second Consecutive Year

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has been named Frost & Sullivan’s Australia Contact Centre Applications Vendor of the Year 2014 for the second consecutive year. Continue reading Frost & Sullivan Names Interactive Intelligence “Australia Contact Centre Applications Vendor of the Year 2014” For Second Consecutive Year

LivePerson Breaks Cyber Monday Record, Hosting Over 2.8 million Digital Engagements on its Platform

PRESS RELEASE: LivePerson, Inc., a leading provider of digital engagement solutions, announced that it hosted over 2.8 million digital engagements on Cyber Monday, a 20% increase from 2013. In addition to the record-breaking number of digital engagements supported, the Company hosted 1.4 million concurrent visitors on Cyber Monday—surpassing last year’s record by 11% with an overall volume of over 130 million visits monitored during the entire period. Continue reading LivePerson Breaks Cyber Monday Record, Hosting Over 2.8 million Digital Engagements on its Platform

Rapidly Expanding Human Resources Consulting Firm Selects inContact’s Complete Cloud Contact Center and Network Connectivity Solution

PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact centre agent optimization tools announces a major force in the human resources consulting industry has chosen to migrate its contact centre operations from a premise-based system to a cloud solution from inContact. Continue reading Rapidly Expanding Human Resources Consulting Firm Selects inContact’s Complete Cloud Contact Center and Network Connectivity Solution