Concern Worldwide Improves Communications with ShoreTel Telephony System

PRESS RELEASE: ShoreTel® announced that Concern Worldwide, Ireland’s largest international humanitarian organisation, has selected ShoreTel for its Unified Communications and Contact Centre solutions. The ShoreTel telephony solution enables Concern to manage its calls more effectively and improve the efficiency of its workforce. Continue reading Concern Worldwide Improves Communications with ShoreTel Telephony System

Actuate Signs Agreement to be Acquired by OpenText

PRESS RELEASE: Actuate Corporation (BIRT), The BIRT Company™ and the leader in personalized analytics and insights, today announced that it has entered into an agreement to be acquired by OpenText. Under the terms of the merger agreement, an affiliate of OpenText will commence a tender offer to the Actuate stockholders to purchase any and all shares of common stock they hold for $6.60 in cash per share. Continue reading Actuate Signs Agreement to be Acquired by OpenText

Automated Voice & Data Solutions™ Partners with CallScripter™ to Deliver Exceptional First Contact Resolution and an Excellent Customer Experience

PRESS RELEASE: To maintain customer loyalty and develop and nurture a smarter workforce for its customers, Automated Voice & Data Solutions (AVDS) has partnered with CallScripter, a leading contact centre software provider that enables small or large enterprises to streamline their contact centre operations, reduce costs, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touch points. Continue reading Automated Voice & Data Solutions™ Partners with CallScripter™ to Deliver Exceptional First Contact Resolution and an Excellent Customer Experience