Royal Bank of Scotland uses Artesian technology to put customers back at the centre of RBS challenger bank

PRESS RELEASE: Artesian, the innovative developer of social intelligence software has today announced that the Royal Bank of Scotland (RBS) is using its solution to help it to measure the levels of engagement between its relationship managers and their customers. Continue reading Royal Bank of Scotland uses Artesian technology to put customers back at the centre of RBS challenger bank

IG Group selects VoxSmart for global mobile voice recording

PRESS RELEASE: IG Group, a global leader in online trading, has selected London-based provider of market leading mobile recording services, VoxSmart, to provide regulatory compliant mobile voice recording on a global basis. Under the terms of the agreement, IG’s employees will use VoxSmart’s new VSmart™ application to manage their mobile communications ensuring all calls and messages to and from their handsets are recorded, stored and available for easy retrieval and analysis. Continue reading IG Group selects VoxSmart for global mobile voice recording

xMatters Announces Enhanced Intelligent Communications Solution and Improves Social Capabilities for Modern Enterprise IT Teams

PRESS RELEASE: xMatters, inc., a leader in communication-enabled business processes introduced the latest release of the xMatters On-Demand cloud platform. Available globally today, the technology enables efficient two-way enterprise-wide intelligent communications and alerting. The new release boasts significantly enhanced collaboration features, a cloud-to-enterprise hybrid integration agent, enhancements to executive and employee messaging and more. Continue reading xMatters Announces Enhanced Intelligent Communications Solution and Improves Social Capabilities for Modern Enterprise IT Teams

Maintel achieves highly sought after ISO20000 accrediation

PRESS RELEASE: Maintel – the business-to-business unified communications services company – has become one of the very few businesses – five in fact – in its industry to achieve ISO20000, the International Standard for service management. This underpins its credentials in providing managed services and provides an important differentiator for the company in this highly competitive sector. Continue reading Maintel achieves highly sought after ISO20000 accrediation