Over half of UK shoppers can’t find basic information online

PRESS RELEASE: Despite online sales expected to hit £4.7 billion this Christmas [1], retailers are still not providing the right customer experience on the web. 55% of UK shoppers say they cannot find basic information, such as delivery and returns policies, on half the websites they visit, according to new consumer research commissioned by Eptica. At the same time, consumers are starting their Christmas shopping earlier. A week after Black Friday, 52% of consumers had already done over three quarters of their shopping, with 16% claiming to have completed it. Continue reading Over half of UK shoppers can’t find basic information online

Telstra Ventures Invests in Panviva to Accelerate Delivery of Cloud-Based Business Process Guidance Software Globally

PRESS RELEASE: Panviva, the leading provider of cloud-based business process guidance software solutions, today announced the completion of a minority equity investment from Telstra Ventures. The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing capabilities globally, capitalizing on the rapidly emerging market opportunities for business process guidance software. Continue reading Telstra Ventures Invests in Panviva to Accelerate Delivery of Cloud-Based Business Process Guidance Software Globally

NTC Voice Solutions Selects Noble Systems to Implement Unified Platform

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, announced today that it has been selected by NTC VoiceSolutions, a leading customer solution organisation servicing a diverse array of industries, to implement a suite of products tailored to support their international contact centre operations. Continue reading NTC Voice Solutions Selects Noble Systems to Implement Unified Platform

Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution

PRESS RELEASE: Teleopti, a global leader in workforce management (WFM) software for contact centres, and Cicero Inc. (BB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact centre, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti’s front and back office WFM solution. Continue reading Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution

Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings

PRESS RELEASE: Virtual Hold Technology (VHT) has been the leader in enterprise virtual queuing and callback solutions since developing the technology 20 years ago. Now, the company is extending its callback solutions into the cloud for small to mid-sized business contact centers through an investment in CALLPROMISE. Continue reading Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings

CCMS Launch Business Catalyst Packages for Contact Centres

PRESS RELEASE: Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to become the catalyst for change and performance improvement in the Contact Center. There are six Business Catalyst Packages, designed to deliver performance improvements to the Contact Center and grow an outsource contact centre business. Continue reading CCMS Launch Business Catalyst Packages for Contact Centres

Netop Upgrades Live Chat Software for Improved Customer Service Efficiency in Holiday Season

PRESS RELEASE: Netop has released a new version of Live Guide, the popular live chat software used by customer service and technical support teams to deliver better, faster service and support. Combining text, audio and video chat in one intuitive platform, Netop Live Guide provides the routing, reporting and remote assistance tools that companies depend on to efficiently manage high volumes of customer inquiries during the holiday season and beyond. Continue reading Netop Upgrades Live Chat Software for Improved Customer Service Efficiency in Holiday Season

Webhelp Group announces acquisition of R Systems Europe

PRESS RELEASE: The Webhelp Group, parent company of Webhelp UK, has announced the acquisition of R Systems Europe. R Systems Europe provides knowledge intensive technical support, innovative support in logistics processes and CRM solutions. The company is headquartered in Enschede, Netherlands with a branch office in Metz (France), providing customer contact solutions in more than eighteen languages to international customers. Continue reading Webhelp Group announces acquisition of R Systems Europe