Over half of UK shoppers can’t find basic information online

PRESS RELEASE: Despite online sales expected to hit £4.7 billion this Christmas [1], retailers are still not providing the right customer experience on the web. 55% of UK shoppers say they cannot find basic information, such as delivery and returns policies, on half the websites they visit, according to new consumer research commissioned by Eptica. At the same time, consumers are starting their Christmas shopping earlier. A week after Black Friday, 52% of consumers had already done over three quarters of their shopping, with 16% claiming to have completed it. Continue reading Over half of UK shoppers can’t find basic information online

Telstra Ventures Invests in Panviva to Accelerate Delivery of Cloud-Based Business Process Guidance Software Globally

PRESS RELEASE: Panviva, the leading provider of cloud-based business process guidance software solutions, today announced the completion of a minority equity investment from Telstra Ventures. The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing capabilities globally, capitalizing on the rapidly emerging market opportunities for business process guidance software. Continue reading Telstra Ventures Invests in Panviva to Accelerate Delivery of Cloud-Based Business Process Guidance Software Globally

NTC Voice Solutions Selects Noble Systems to Implement Unified Platform

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, announced today that it has been selected by NTC VoiceSolutions, a leading customer solution organisation servicing a diverse array of industries, to implement a suite of products tailored to support their international contact centre operations. Continue reading NTC Voice Solutions Selects Noble Systems to Implement Unified Platform

Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution

PRESS RELEASE: Teleopti, a global leader in workforce management (WFM) software for contact centres, and Cicero Inc. (BB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact centre, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti’s front and back office WFM solution. Continue reading Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution

Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings

PRESS RELEASE: Virtual Hold Technology (VHT) has been the leader in enterprise virtual queuing and callback solutions since developing the technology 20 years ago. Now, the company is extending its callback solutions into the cloud for small to mid-sized business contact centers through an investment in CALLPROMISE. Continue reading Virtual Hold Technology Expands Contact Center Callback Options With New Cloud Partners and Offerings