Chat Agents as Brand Ambassadors

BLOG: With your online sales agents newly established as the public face of your business, just how well placed are they to meet the demands of the job? UK customers tend to expect the highest levels of customer service in Europe and they are among the most impatient. Thanks to chat solutions, companies can now give their customers fast, efficient, and more personal online support. Who knew Chat Agent rhymed with Brand Ambassador?  Continue reading Chat Agents as Brand Ambassadors

Cisco Unveils Analytics Strategy to Help Customers Access, Analyse and Act on Data – from the Cloud to the Data Center to the Network’s Edge

PRESS RELEASE: Cisco today announced a comprehensive data and analytics strategy and solutions portfolio. The Cisco Connected Analytics for the Internet of Everything portfolio will help customers extract value from data generated by a rapidly expanding ecosystem of connected people, processes, data and things that together forms the Internet of Everything (IoE). The portfolio includes easy-to-deploy software packages that bring analytics to data regardless of its location.  Continue reading Cisco Unveils Analytics Strategy to Help Customers Access, Analyse and Act on Data – from the Cloud to the Data Center to the Network’s Edge

Interactive Intelligence Honored Second Consecutive Year with Glassdoor Employees’ Choice Award

PRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, has received a Glassdoor Employees’ Choice Award as one of the Best Places to Work in the U.S. Continue reading Interactive Intelligence Honored Second Consecutive Year with Glassdoor Employees’ Choice Award

Inova Solutions recognized as a Genesys Technology Partner

PRESS RELEASE: Inova Solutions, a global provider of real-time performance management solutions has recently been recognized as a Genesys Bronze Level Technology Partner. Inova’s real-time reporting solutions help Genesys customers to enhance their real-time reporting capabilities through customized dashboards, digital displays and new cloud-based capabilities. Continue reading Inova Solutions recognized as a Genesys Technology Partner

Black Box Achieves ISO 9001:2008 Certification for 21st Consecutive Year

PRESS RELEASE: Black Box Corporation, a leading technology solutions provider, announced that its North American operations received ISO (International Organization for Standardization) 9001:2008 certification. This marks the 21st time the company has achieved this certification for meeting rigorous quality management system standards. Continue reading Black Box Achieves ISO 9001:2008 Certification for 21st Consecutive Year

Voice staff give Cash for Kids an £8,000 boost

PRESS RELEASE: Sheffield contact centre company Voice have raised more than £8,000 for the Hallam FM Cash for Kids campaign. The company’s latest fundraiser saw team members at Voice’s sites in Woodseats and Broomhill turning up for work in their onesies and Christmas jumpers and taking on a whole day of money making schemes to boost their year-long campaign by a further £1,900. Continue reading Voice staff give Cash for Kids an £8,000 boost