Vocalcom and Zendesk Join Forces to Enable PIXmania to Transform Customer Service

PRESS RELEASE: PIXmania, a leading European e-commerce retailer and one of the largest pure-play on-line electrical retailers, has been on a journey to become a lean provider. PIXmania wanted to transform the service experience it provides when dealing with customer facing departments, merchants and carriers regardless of the communication channel. Vocalcom and Zendesk, Inc. have integrated their software to provide PIXmania an integrated multichannel customer service solution. Continue reading Vocalcom and Zendesk Join Forces to Enable PIXmania to Transform Customer Service

Contact Solutions’ Adaptive Fraud Prevention Solution Provides Multi-Layered, Proactive IVR Based Fraud Management for Contact Centers

PRESS RELEASE: Payment processors, card program managers, and large financial service institutions now have a new way to fight fraud. Adaptive Fraud Protection, available today from Contact Solutions, is a multi-layered, proactive fraud management solution that recognizes and stops fraudsters and nuisance callers before they create havoc in the contact centre, while improving overall authentication processes and the customer experience. Continue reading Contact Solutions’ Adaptive Fraud Prevention Solution Provides Multi-Layered, Proactive IVR Based Fraud Management for Contact Centers

Buffalo Bills Rely on ShoreTel Communications System On and Off the Field

PRESS RELEASE: ShoreTel® announced the NFL team Buffalo Bills has selected and installed a ShoreTel unified communications system to improve staff productivity and fan satisfaction. The system is installed on 400 phones at the Ralph Wilson Stadium and the ADPRO Sports Training Center. Among ShoreTel’s software offerings, the Buffalo Bills are using ShoreTel Enterprise Contact Center for their call centers and ShoreTel Mobility, which extends the phone system to employees’ smartphones and tablets. Continue reading Buffalo Bills Rely on ShoreTel Communications System On and Off the Field

Lavallette Police Department Chooses Spok to Enable Effective 9-1-1 Community Response

PRESS RELEASE: The beach community of Lavallette, N.J. has selected Spok’s 9-1-1 call center solution for its new police headquarters. The police department picked Spok to provide the foundation for its 9-1-1 community response because of its scalability, the ability to use off-the-shelf equipment, and rave reviews from other users, said Lavallette Police Chief Colin M. Grant. Continue reading Lavallette Police Department Chooses Spok to Enable Effective 9-1-1 Community Response