Interactive Intelligence Delivers Customer Service Insurance to Avantia

PRESS RELEASE: Innovative and award winning online provider of residential property insurance, Avantia, has selected Interactive Intelligence’s Customer Interaction Centre™ (CIC), to drive forward customer service excellence in its contact centres. The new solution will help to ensure that Avantia maintains its dominant competitive position in the UK household insurance business. Continue reading Interactive Intelligence Delivers Customer Service Insurance to Avantia

PanTerra Networks Announces Industry’s First Real-Time Business Analytics Capabilities for Unified Communications and Content Management

PRESS RELEASE: PanTerra Networks announced its Unified Business Analytics offering for the mid-market. The solution is the first to combine Unified Communications (UC) analytics with content management analytics to monitor, react to and adjust business processes in real-time to make them more efficient and competitive. In today’s dynamic business environment, contact centres, sales teams and support groups need real-time feedback on their business processes to understand the effectiveness of their resources. Continue reading PanTerra Networks Announces Industry’s First Real-Time Business Analytics Capabilities for Unified Communications and Content Management

Enghouse Interactive Earns Preferred Partner Status from NACR

PRESS RELEASE: NACR is pleased to announce that Enghouse Interactive, a leader in contact centre, unified communications (UC), and self-service solutions, has been named a NACR Preferred Partner. NACR is a leading global integrator of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises. Continue reading Enghouse Interactive Earns Preferred Partner Status from NACR

Marriott International First to Deploy New Unified Communications Hospitality Solution From Verizon

PRESS RELEASE: Verizon Enterprise Solutions  announced that Marriott International Inc. has signed a multiyear agreement to deploy Verizon Hospitality Communications Express, which will help the premier hospitality brand fulfill its mission to provide a convenient and state-of-the-art experience to its hotel guests and employees. Continue reading Marriott International First to Deploy New Unified Communications Hospitality Solution From Verizon