TNT to deliver customer service excellence from the cloud with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that TNT UK is using its ContactWorld solution to enhance its customer experience and improve operational efficiencies across the business. A market leader in global express, logistics and international parcel delivery services, TNT signed a two-year agreement to implement ContactWorld for Service with Salesforce integration, which replaced inflexible, on-premise software, as part of its overall business strategy to offer the best possible customer service, improve efficiencies in the contact centre and reduce operating costs. Continue reading TNT to deliver customer service excellence from the cloud with NewVoiceMedia

Brekeke Announces Addition of WebRTC Support to Brekeke PBX

PRESS RELEASE: Brekeke Software, developer of SIP software, has announced that they now support WebRTC on their new version (v3.4) of Brekeke PBX. With WebRTC support, companies or service providers can use Brekeke PBX to let their website visitors make phone calls or video calls with a single browser click. By using a WebRTC-compatible web browser, there’s no need for users to install any plug-ins or client software. Continue reading Brekeke Announces Addition of WebRTC Support to Brekeke PBX

IBM Transforms National Express Customer Experience

PRESS RELEASE: IBM and National Express Group plc announce a series of cloud-based innovations transforming the global transport operator by improving operational performance and customer experience. To stay ahead of competition and help anticipate travelers’ needs, National Express’s rail franchise c2c is using the latest mobile technology to provide real-time travel planning, and data analytics to enable better business decision-making. Continue reading IBM Transforms National Express Customer Experience

Noble Systems Announces 2015 Select Noble Users Group Conference Series

PRESS RELEASE: Noble Systems Corporation a global leader in contact center technology solutions, today announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series. The theme of the 2015 events is “Powering Your Business”, a reference to how the company’s unified platform and technology solutions help its customers face complex business challenges to build more effective strategies, streamline processes, and reduce costs. Continue reading Noble Systems Announces 2015 Select Noble Users Group Conference Series

Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers

PRESS RELEASE: Spoken Communications, a cloud infrastructure provider specializing in contact centre virtualization announced an agreement with Avaya, a leading provider of team and customer engagement solutions, to offer a hybrid cloud Contact Center as a Service (CCaaS) solution for enterprise contact centres. Continue reading Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers