Management Consultant (South East + extensive travel)

Job Ref: DJSG2252
Job Title: Management Consultant / Senior Consultant
Location: South East base + extensive travel to client sites
Salary: 60K – 85K + bonus / bens

This is a first-rate opportunity to join the consulting division of a leading brand operating within the business services, consultancy and ‘outsourcing’ arena. Continue reading Management Consultant (South East + extensive travel)

Head of Contact Centre (Leicestershire)

JOB: Heading up a large Customer Service Operation, this is a high profile role responsible for leading and motivating a large Customer Services team. Responsibilities are centred on service performance and enhancing processes, maximising productivity and delivering strategic change. The successful candidate will need to hold a high level of gravitas combined with a “hands on” approach to designing and implementing change and expansion plans in line with business requirements. Continue reading Head of Contact Centre (Leicestershire)

Confirmit drives adoption of next generation customer experience in 2015

PRESS RELEASE: Confirmit is calling on businesses to prepare themselves for the barrage of data coming from the Internet of Things by embracing next generation customer experience best practices in 2015. It recommends a more sophisticated and automated approach to listening to customers that incorporates social and text analytics – as well as traditional methods – in order to simplify and streamline the entire customer experience management process. Continue reading Confirmit drives adoption of next generation customer experience in 2015

Aia Software Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Communications Management Software

PRESS RELEASE: Aia Software, a leading provider of Customer Communications Management (CCM) solutions, today announced it has for the second year in a row been positioned by Gartner, Inc. in the Visionaries quadrant of the Magic Quadrant for Customer Communications Management Software, published November 25, 2014. Continue reading Aia Software Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Communications Management Software

Aspect Software announces new worldwide channel partner programme

PRESS RELEASE: Aspect Software announced the unveiling of the company’s new global channel partner programme, AspectPro. Designed to expand the market reach for Aspect’s growing portfolio, the programme will include traditional contact centre and workforce management solutions providers as well as new cloud, mobile and speciality resellers, consultants, strategic alliance partners and others. Continue reading Aspect Software announces new worldwide channel partner programme

Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

PRESS RELEASE: CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Continue reading Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview