JOB: Heading up a large Customer Service Operation, this is a high profile role responsible for leading and motivating a large Customer Services team. Responsibilities are centred on service performance and enhancing processes, maximising productivity and delivering strategic change. The successful candidate will need to hold a high level of gravitas combined with a “hands on” approach to designing and implementing change and expansion plans in line with business requirements.
The candidate should have extensive customer service management experience gained within a B2C call centre/contact centre environment. They will also need to be an inspirational leader, enthusiastic, organised and a natural team player with a history of ‘achievement through people’ and a proven track record in results-driven activity and maximising revenues, more specifically in leading and developing teams to deliver against demanding Customer Service targets. Commercially astute and able to proactively engage with customers, the successful candidate will be a data and results driven strategic thinker with advanced problem solving and decision making skills combined with the determination to succeed within a highly pressurised environment.
Head of Contact Centre – 70 – 80k – Leicestershire
To appy for this vancancy please email info@CactusSearch.co.uk