Confirmit drives adoption of next generation customer experience in 2015

PRESS RELEASE: Confirmit is calling on businesses to prepare themselves for the barrage of data coming from the Internet of Things by embracing next generation customer experience best practices in 2015. It recommends a more sophisticated and automated approach to listening to customers that incorporates social and text analytics – as well as traditional methods – in order to simplify and streamline the entire customer experience management process. Continue reading Confirmit drives adoption of next generation customer experience in 2015

Aia Software Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Communications Management Software

PRESS RELEASE: Aia Software, a leading provider of Customer Communications Management (CCM) solutions, today announced it has for the second year in a row been positioned by Gartner, Inc. in the Visionaries quadrant of the Magic Quadrant for Customer Communications Management Software, published November 25, 2014. Continue reading Aia Software Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Communications Management Software

Aspect Software announces new worldwide channel partner programme

PRESS RELEASE: Aspect Software announced the unveiling of the company’s new global channel partner programme, AspectPro. Designed to expand the market reach for Aspect’s growing portfolio, the programme will include traditional contact centre and workforce management solutions providers as well as new cloud, mobile and speciality resellers, consultants, strategic alliance partners and others. Continue reading Aspect Software announces new worldwide channel partner programme

Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

PRESS RELEASE: CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Continue reading Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

TNT to deliver customer service excellence from the cloud with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that TNT UK is using its ContactWorld solution to enhance its customer experience and improve operational efficiencies across the business. A market leader in global express, logistics and international parcel delivery services, TNT signed a two-year agreement to implement ContactWorld for Service with Salesforce integration, which replaced inflexible, on-premise software, as part of its overall business strategy to offer the best possible customer service, improve efficiencies in the contact centre and reduce operating costs. Continue reading TNT to deliver customer service excellence from the cloud with NewVoiceMedia