Brekeke Announces Addition of WebRTC Support to Brekeke PBX

PRESS RELEASE: Brekeke Software, developer of SIP software, has announced that they now support WebRTC on their new version (v3.4) of Brekeke PBX. With WebRTC support, companies or service providers can use Brekeke PBX to let their website visitors make phone calls or video calls with a single browser click. By using a WebRTC-compatible web browser, there’s no need for users to install any plug-ins or client software. Continue reading Brekeke Announces Addition of WebRTC Support to Brekeke PBX

IBM Transforms National Express Customer Experience

PRESS RELEASE: IBM and National Express Group plc announce a series of cloud-based innovations transforming the global transport operator by improving operational performance and customer experience. To stay ahead of competition and help anticipate travelers’ needs, National Express’s rail franchise c2c is using the latest mobile technology to provide real-time travel planning, and data analytics to enable better business decision-making. Continue reading IBM Transforms National Express Customer Experience

Noble Systems Announces 2015 Select Noble Users Group Conference Series

PRESS RELEASE: Noble Systems Corporation a global leader in contact center technology solutions, today announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series. The theme of the 2015 events is “Powering Your Business”, a reference to how the company’s unified platform and technology solutions help its customers face complex business challenges to build more effective strategies, streamline processes, and reduce costs. Continue reading Noble Systems Announces 2015 Select Noble Users Group Conference Series

Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers

PRESS RELEASE: Spoken Communications, a cloud infrastructure provider specializing in contact centre virtualization announced an agreement with Avaya, a leading provider of team and customer engagement solutions, to offer a hybrid cloud Contact Center as a Service (CCaaS) solution for enterprise contact centres. Continue reading Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers

Vee24 Congratulates BaubleBar for its Retail TouchPoints 2014 Customer Engagement Award Win

PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Mattress Firm and Schuh, today congratulates its client, online jewelry business BaubleBar, for winning a 2014 Customer Engagement Award from Retail TouchPoints. The awards recognize retailers that are using creativity and innovation to deliver on the promise of customer-centricity. Continue reading Vee24 Congratulates BaubleBar for its Retail TouchPoints 2014 Customer Engagement Award Win

NewVoiceMedia’s Cloud Contact Centre Technology Boosts Colloquy’s Student and Partner Engagement and Retention

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced that Colloquy, a leader in the development and support of online higher education degree programs, has boosted student engagement with its ContactWorld technology. With the help of NewVoiceMedia, Colloquy has created an unrivaled online education experience by delivering top-of-the-line service and nurturing connections with both current and potential students. Continue reading NewVoiceMedia’s Cloud Contact Centre Technology Boosts Colloquy’s Student and Partner Engagement and Retention

LiveOps Launches New Social Learning Ecosystem for Independent Agents

PRESS RELEASE: LiveOps announced the launch of its new social learning ecosystem, LiveOps University 2.0, to support the unique needs of the company’s community of 20,000 independent, at-home agents. This new learning resource aims to further empower agents to offer the highest-quality customer experiences to LiveOps’ clients by fostering the development of knowledge and skills in customer service through peer-to-peer, social and distance learning. Continue reading LiveOps Launches New Social Learning Ecosystem for Independent Agents

HGS Recognized for ‘Best Large Contact Centre’

PRESS RELEASE: Hinduja Global Solutions Limited (HGS) added to its awards tally for 2014, a Silver for ‘Best Large Contact Center’ at the recently concluded global finals of the Contact Center World Awards. A repeat performer at the prestigious awards program, HGS was the winner of ‘Best Large Contact Centre’ at the EMEA finals of the program held in July this year. The recognition for Best Contact Center went to HGS’s Centre of Excellence for Customer Retention & Loyalty in Preston, UK, for delivering exceptional customer service while driving agent performance through transformational programs. Continue reading HGS Recognized for ‘Best Large Contact Centre’

Interactive Intelligence Delivers Customer Service Insurance to Avantia

PRESS RELEASE: Innovative and award winning online provider of residential property insurance, Avantia, has selected Interactive Intelligence’s Customer Interaction Centre™ (CIC), to drive forward customer service excellence in its contact centres. The new solution will help to ensure that Avantia maintains its dominant competitive position in the UK household insurance business. Continue reading Interactive Intelligence Delivers Customer Service Insurance to Avantia

PanTerra Networks Announces Industry’s First Real-Time Business Analytics Capabilities for Unified Communications and Content Management

PRESS RELEASE: PanTerra Networks announced its Unified Business Analytics offering for the mid-market. The solution is the first to combine Unified Communications (UC) analytics with content management analytics to monitor, react to and adjust business processes in real-time to make them more efficient and competitive. In today’s dynamic business environment, contact centres, sales teams and support groups need real-time feedback on their business processes to understand the effectiveness of their resources. Continue reading PanTerra Networks Announces Industry’s First Real-Time Business Analytics Capabilities for Unified Communications and Content Management