Milton Keynes Dons Football Club partners with Unify to drive excellence in customer service

PRESS RELEASE: Unify, a leading communications software and services firm, today announces it has chosen to partner with MK Dons, a League One English football club close to its UK headquarters in Milton Keynes. The partnership will support the Club’s focus on improving customer satisfaction and will help it to further engage with its fans as well as deliver the agility and scalability to provide excellent customer service during match days. Continue reading Milton Keynes Dons Football Club partners with Unify to drive excellence in customer service

Acision and Blacc Spot Media inc join forces to create richer, compelling communication experiences for enterprises and consumers

PRESS RELEASE: Acision, a global leader in secure, mobile messaging services and innovator in WebRTC, is proud to announce its partnership with Blacc Spot Media, Inc., a leading WebRTC, Mobile and Web Application Development House. By combining Blacc Spot Media’s innovation in creating cutting-edge applications, with Acision’s innovation in web and mobile engagement technology both companies can deliver next-generation communication solutions for consumers and enterprises, built using Acision’s forge SDK, part of the forge by Acision platform. Continue reading Acision and Blacc Spot Media inc join forces to create richer, compelling communication experiences for enterprises and consumers

Outbox Systems Forms Strategic Partnership with inContact

PRESS RELEASE: Outbox Systems has recently solidified a strategic partnership with inContact, a well-recognized leader in cloud contact centre solutions. According to Outbox CEO Ryan Westwood, “We see tremendous opportunity with inContact, and are excited about opening another channel that has more opportunities around our core competencies.” Continue reading Outbox Systems Forms Strategic Partnership with inContact

3CLogic Scores High Marks For Second Year Running in Independent Customer Satisfaction Survey

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact centre solutions, today announced it has continued to score high marks in 13 customer satisfaction categories in DMG Consulting LLC’s annual 2014-2015 Cloud-Based Contact Center Infrastructure Market Report. Continue reading 3CLogic Scores High Marks For Second Year Running in Independent Customer Satisfaction Survey