Interactive Intelligence Releases New Cloud-Based Enterprise Collaboration Service

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services for communications, collaboration and customer engagement, has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform. Continue reading Interactive Intelligence Releases New Cloud-Based Enterprise Collaboration Service

Admin Re® enhances its customer service with new £5 million cloud telecoms and contact centre platform from Olive Communications

PRESS RELEASE: Swiss Re’s Admin Re®, the closed-book consolidator of life and health policies, has made a £5 million investment in a new cloud-based unified communication and contact centre platform. It will cover three sites and be used by 2,000 office-based employees including 300 contact centre agents. It is being designed, implemented and managed by Olive Communications, the UK’s leading cloud-based business communications provider. Continue reading Admin Re® enhances its customer service with new £5 million cloud telecoms and contact centre platform from Olive Communications

NICE Launches Real-Time Solution to Thwart Fraud Attempts in the Contact Centre

PRESS RELEASE: NICE Systems launched its Real-Time Fraud Prevention solution, which enables contact centers to detect and prevent fraud in real time using voice biometrics and both speech and desktop analytics. The solution instantly identifies 90 percent of fraudulent callers in the first few seconds of a call, enabling organizations to quickly investigate unauthorized transactions before they are completed. Continue reading NICE Launches Real-Time Solution to Thwart Fraud Attempts in the Contact Centre

AT&T to Become First U.S. Carrier to Launch Commercial Support for WebRTC

PRESS RELEASE: At the 2015 AT&T Developer Summit, AT&T1 announced that it will be the first US carrier to launch commercial support for Web Real-Time Communications (WebRTC) via its AT&T Enhanced WebRTC API. The WebRTC standard, which is already enabled on more than a billion browsers, allows voice and video calling between browsers without the need to install any software or plugins. Continue reading AT&T to Become First U.S. Carrier to Launch Commercial Support for WebRTC

AOMi achieves 40% rise in user growth in six months following major investment

PRESS RELEASE: Active Operations Management International (AOMi) has confirmed that it has seen a 40% uptake in users of its proprietary cloud-based Workware software in just six months across Europe, following a string of new customer wins and increased rollout within existing client organisations in the region and worldwide. Continue reading AOMi achieves 40% rise in user growth in six months following major investment