Transport for London adopts intelligent call-routing solution from Eckoh

PRESS RELEASE: Eckoh plc, announces that it has won a new four-year agreement with Transport for London (“TfL”), to manage all of their inbound telephony requirements with an intelligent call-routing solution. Eckoh has worked with TfL since 2009 providing a range of self-service solutions, including EckohASSIST for automated journey planning using advanced speech recognition. Continue reading Transport for London adopts intelligent call-routing solution from Eckoh

Semafone appoints former PCI programmer at Sky as new Chief Operating Office

PRESS RELEASE: Semafone, the provider of secure payment technology for call centres, has appointed Iain Johnston as Chief Operating Officer. Iain will be responsible for all aspects of product development and delivery at Semafone, including research, design and development, production, implementation and customer support. Continue reading Semafone appoints former PCI programmer at Sky as new Chief Operating Office

Acqueon Partners with Umojo to Provide a Cloud-Based Lync Contact Center

PRESS RELEASE: Acqueon Technologies Inc., a leader in the customer collaboration industry, has partnered with Umojo to provide customers with a cloud-based, Lync-native contact centre solution. Umojo, the premier voice provider for Office 365, offers customers full PBX replacement functionality for Lync, and now with the implementation of Acqueon’s AiQ contact center, Umojo will offer CCaaS to Office 365 customers. Continue reading Acqueon Partners with Umojo to Provide a Cloud-Based Lync Contact Center

Jabra restructures sales management team to increase focus on key customer segments

PRESS RELEASE: Jabra, a world-wide leader in hands free communication products, today announced a restructuring of its North American sales organization to better position the company for what it sees as its next phase of growth, with greater commitment to deepening its partnerships with both customers and channel partners and increased emphasis on the contact center market. Continue reading Jabra restructures sales management team to increase focus on key customer segments

Semafone achieves internationally recognised certification ISO 27001:2013

PRESS RELEASE: Semafone® has further strengthened its position as the leading provider of secure payment technology for call centres by achieving ISO 27001:2013 certification. This makes Semafone the only IT security vendor to have achieved all four of the leading secure payment accreditations: ISO 27001, PA DSS, PCI-DSS Level 1 Service Provider and the official Visa Merchant listing. Continue reading Semafone achieves internationally recognised certification ISO 27001:2013

NewNet Communication Technologies Acquires LSSiDATA as part of its Volt Delta Resources LLC Acquisition

PRESS RELEASE: LSSI DATA CORP announced that it has been indirectly acquired by global network services provider NewNet Communication Technologies, a Skyview Capital company. The acquisition arises as a result of the acquisition of LSSiDATA’s direct parent company, Volt Delta Resources, LLC (“VoltDelta”), by NewNet Communication Technologies. Ownership of LSSiDATA was previously held within the Volt Information Sciences group of companies. Continue reading NewNet Communication Technologies Acquires LSSiDATA as part of its Volt Delta Resources LLC Acquisition