Gryphon Networks and CallMiner Partner to Bring Targeted Speech Analytics to Distributed Sales and Service Teams

PRESS RELEASE: Gryphon Networks, a leader in sales intelligence and marketing compliance software announced a strategic partnership with CallMiner, the leader in speech and voice of the customer analytics solutions for contact centres. Through the partnership, Gryphon’sSecure Cloud Call Recording now includes CallMiner’s myEureka speech analytics software to provide targeted qualitative insight to agents’ customer conversations within Gryphon’s fully compliant cloud telephony platform. Continue reading Gryphon Networks and CallMiner Partner to Bring Targeted Speech Analytics to Distributed Sales and Service Teams

Solgari announces Cloud Contact Center integration & mobility capability for Salesforce.com users

PRESS RELEASE: Solgari’s Cloud Contact Center application is currently being used by Salesforce.com Sales Cloud users to drive their global sales and support team’s ability to quickly reach and respond to customers. Continue reading Solgari announces Cloud Contact Center integration & mobility capability for Salesforce.com users

eGain appoints ex-CTO of Avaya to its Board of Directors

PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced that Brett Shockley has joined its board of directors, effective January 12, 2015. Mr. Shockley is a serial entrepreneur and senior business executive, known for growing startups and driving transformational change in established businesses. Continue reading eGain appoints ex-CTO of Avaya to its Board of Directors

TCN Forms Strategic Partnership with Master Agency CarrierSales

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs, and collection agencies, today announced its strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact centre suite, Platform 3.0, to its agent network of VARs, MSPs, systems integrators, telecom resellers, and hardware vendors. Continue reading TCN Forms Strategic Partnership with Master Agency CarrierSales