NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has helped transform WGBH’s call centre operations; elevating its customer experience and boosting member engagement. With NewVoiceMedia’s ContactWorld for Service technology, agents at the Boston-based public media powerhouse have greater access to customer data and increased flexibility of handling and routing calls so they can deliver enterprise-level customer communications that foster customer loyalty. Continue reading NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience

Noble Systems Receives 2015 Product of the Year from TMC’s CUSTOMER Magazine® for Mobile Calling Analytics Solution

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, announced today that Noble® CallTech™ Total Contact has been named as a winner of 2015 CUSTOMER Product of the Year Award. Continue reading Noble Systems Receives 2015 Product of the Year from TMC’s CUSTOMER Magazine® for Mobile Calling Analytics Solution

Confirmit Wins 2015 CUSTOMER Magazine Product of the Year Award

PRESS RELEASE:  Confirmit announced today that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2015 CUSTOMER Product of the Year Award winner. This is the sixth consecutive year that Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, has received the award. Continue reading Confirmit Wins 2015 CUSTOMER Magazine Product of the Year Award

Transera’s Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row

PRESS RELEASE: Transera announced today that TMC, a global, integrated media company, has named Customer Engagement Analyzer 2.0 as a 2015 CUSTOMER Product of the Year Award winner. The 1.0 version won the same award in 2014, signifying the significant enhancements in the latest version. Continue reading Transera’s Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row

51% of SMEs struggle with multiple suppliers, according to survey of 500 businesses

PRESS RELEASE: BaseKit, the leading website building platform, has revealed the issues facing SMEs when managing external suppliers. In a survey of 500 decision makers in businesses with 25 employees or less, a staggering 51% felt that their business would perform better if they didn’t have to worry about multiple suppliers. Continue reading 51% of SMEs struggle with multiple suppliers, according to survey of 500 businesses

dialzoo, a New iOS App to Call Anyone by Their Email Address

PRESS RELEASE: As a webapp, dialzoo runs straight from the browser (WebRTC), no installation required, no sign-up required. Type dialzoo.me/anyone@email.com into the browser’s address bar or in the form field of the dialzoo.me home page and a call is placed to anyone@email.com. Add a dialzoo link (dialzoo.me/anyone@email.com) to your website, social media post or email signature and anyone can call you instantly with a simple click. Continue reading dialzoo, a New iOS App to Call Anyone by Their Email Address

Magnetic North and Expert Planet sign multi-million dollar cloud contact centre agreement for North America

PRESS RELEASE: Leading US-based direct response teleservices provider Expert Planet has signed a multi-million dollar agreement with UK cloud contact centre vendor Magnetic North to roll-out its Maximise cloud contact centre platform. Expert Planet will now be using Magnetic North’s contact centre software featuring advanced agent scripting technology across their US workforce of over 5,000 agents comprising a combination of home workers and office based staff. Continue reading Magnetic North and Expert Planet sign multi-million dollar cloud contact centre agreement for North America

Toshiba’s New IPedge Virtual Server Delivers an All-in-One Business Communications and Contact Center Solution

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division announced its new IPedge® Virtual Server turnkey solution, which delivers the capabilities of Toshiba’s IPedge business telephone system plus optional advanced contact center capabilities in a single server running a VMware® virtual environment. Continue reading Toshiba’s New IPedge Virtual Server Delivers an All-in-One Business Communications and Contact Center Solution