NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has helped transform WGBH’s call centre operations; elevating its customer experience and boosting member engagement. With NewVoiceMedia’s ContactWorld for Service technology, agents at the Boston-based public media powerhouse have greater access to customer data and increased flexibility of handling and routing calls so they can deliver enterprise-level customer communications that foster customer loyalty. Continue reading NewVoiceMedia delivers impressive results for WGBH — boosting agent productivity and customer experience

Noble Systems Receives 2015 Product of the Year from TMC’s CUSTOMER Magazine® for Mobile Calling Analytics Solution

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, announced today that Noble® CallTech™ Total Contact has been named as a winner of 2015 CUSTOMER Product of the Year Award. Continue reading Noble Systems Receives 2015 Product of the Year from TMC’s CUSTOMER Magazine® for Mobile Calling Analytics Solution

Confirmit Wins 2015 CUSTOMER Magazine Product of the Year Award

PRESS RELEASE:  Confirmit announced today that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2015 CUSTOMER Product of the Year Award winner. This is the sixth consecutive year that Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, has received the award. Continue reading Confirmit Wins 2015 CUSTOMER Magazine Product of the Year Award

Transera’s Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row

PRESS RELEASE: Transera announced today that TMC, a global, integrated media company, has named Customer Engagement Analyzer 2.0 as a 2015 CUSTOMER Product of the Year Award winner. The 1.0 version won the same award in 2014, signifying the significant enhancements in the latest version. Continue reading Transera’s Customer Engagement Analyzer Receives 2015 CUSTOMER Product of the Year Award 2nd Year in a Row