Dear Data… How respect for customer information will win confidence and secure sales

BLOG: By Helen Murray, Chief Customer Solutions Officer at Webhelp UK: The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset – the customer – in order to boost and maintain sales. Continue reading Dear Data… How respect for customer information will win confidence and secure sales

Contact centres need to welcome the onset of technology

BLOG: By Daniel Hunter, managing director of Text4Assist: Over the last five years, a combination of changing regulations, escalating customer expectations and new technologies have been transforming the rigid contact centre business model, and this can only mean good things for organisations, customers and employees alike. Continue reading Contact centres need to welcome the onset of technology

Sky sharpens competitive edge with Genesys Customer Experience Platform

PRESS RELEASE: Genesys has announced that the home entertainment and communications company Sky is using the Genesys Customer Experience Platform to help transform its customer experience to meet growth and rising customer service expectations. More than one in three homes across the UK and Ireland choose Sky for TV, broadband and telephony services. Continue reading Sky sharpens competitive edge with Genesys Customer Experience Platform

SALUD Healthcare Solutions Selects Cloud-based Contact Centre Platform from Noble Systems

PRESS RELEASE: Noble Systems reports that SALUD Healthcare Solutions has selected the Noble® Enterprise Cloud platform to support their revenue cycle and coding services. As an organisation devoted to optimising revenue cycle operations to reduce complexity and achieve results, SALUD plans to use Noble’s cloud-based customer contact solution to achieve a new level of service for hospitals, health systems and physician groups throughout the US. Continue reading SALUD Healthcare Solutions Selects Cloud-based Contact Centre Platform from Noble Systems

32Red Sport chooses Transversal to deliver 24 hour customer support

PRESS RELEASE: Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red Sport, part of the award-winning online gaming group 32Red Plc, to deliver a brand new self-service functionality on the 32Red Sport website. In early 2013, 32Red topped an independent customer service audit beating 15 major casino brands; their ambition is to maintain this level of service across the new 32Red Sport brand. Continue reading 32Red Sport chooses Transversal to deliver 24 hour customer support