Power Distributor Optimizes Customer Service with Cisco Contact Center Solution in Brazil

PRESS RELEASE: Energisa Group, a Brazilian energy distributor, optimized its customer services with Cisco® Unified Contact Center solution. The organization deployed a set of Cisco´s solutions to integrate its communications channels, unifying telephone, e-mail, real-time chat and social networks applications. The technology will improve Energisa´s service capacity, enabling it to deal up to 447,000 calls per month in its distribution units. Continue reading Power Distributor Optimizes Customer Service with Cisco Contact Center Solution in Brazil

Intervise Wins Contract for Application Help Desk Support Services for the Army

PRESS RELEASE: Intervise announced it won a 25 person contract supporting prime contract partner IBM Global Business Services. Intervise will be providing 24 X 7 X 365 Application Help Desk support services for the Army PEO Enterprise Management Services (EMS), Digital Learning Systems (DLS) Group based out of Ft. Eustis, Virginia. Continue reading Intervise Wins Contract for Application Help Desk Support Services for the Army

World’s Largest Telcos Rely on Voxbone to Enable Global Communications in the Enterprise

PRESS RELEASE: Voxbone announces another exceptional year of growth for its Inbound SIP Trunks (often referred to as DID numbers). One of the most significant milestones reached included being selected by five of the world’s largest telcos – Orange Business Services, Deutsche Telekom, Telecom Italia Sparkle, NTT Communications, and Telefónica. As a result of its commitment to delivering carrier-grade quality of service, Voxbone has become the global telcos’ trusted partner in supporting the increasingly international operations of their enterprise customers. Continue reading World’s Largest Telcos Rely on Voxbone to Enable Global Communications in the Enterprise

ASC to Open New Office in São Paulo, Brazil

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will open a new office in São Paulo, Brazil at Av. Brig. Faria Lima, 1912, Jardim Paulistano – São Paulo – SP. Alexandre Martir has been appointed as Managing Director Brazil. Continue reading ASC to Open New Office in São Paulo, Brazil