Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions

PRESS RELEASE: Cicero Inc., a leading provider of activity intelligence and improvement software for the back office and contact center, and NCS Technologies, a provider of high value customer touch point solutions announced a new partnership to deliver analytics and automation solutions in contact centers and the back office. Under the new partnership, NCS Technologies will use Cicero software to identify process issues and automate tasks at the employee desktop. Continue reading Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions

Unify Appoints Stefan Ried as Head of Technology Strategy and Chief Technology Officer, Product House

PRESS RELEASE: Unify, a leading communications software and services firm, today announced that Dr. Stefan Ried has joined as Head of Technology Strategy and Chief Technology Officer, Product House. Ried will be instrumental in helping Unify to drive the latest technology trends in cloud, Platform as a Service (PaaS), and the Internet of Things. Continue reading Unify Appoints Stefan Ried as Head of Technology Strategy and Chief Technology Officer, Product House

Wulvern Housing Helps Customers To Reduce Arrears With 1st Touch Mobile

PRESS RELEASE: Mobile workforce software from 1st Touch has enabled Wulvern Housing to reduce rent arrears by helping customers overcome the challenges of Welfare Reform. Wulvern is an award winning housing association, providing affordable homes and services across Cheshire and into Staffordshire. The Association, which aims to deliver ‘brilliant social housing’, manages over 5300 homes and has 15000 customers in and around Crewe and Nantwich. Continue reading Wulvern Housing Helps Customers To Reduce Arrears With 1st Touch Mobile

Frost & Sullivan Honours Qualys with 2014 Company of the Year

PRESS RELEASE: Qualys announced it was named the 2014 Company of the Year by analyst firm Frost & Sullivan for continued innovation in the fields of IT security and compliance. Qualys was recognised for its product excellence, innovative product roadmap and unique approach to helping customers implement continuous security solutions on a global scale. Continue reading Frost & Sullivan Honours Qualys with 2014 Company of the Year

Evolve IP Acquires Texas-Based Managed Services Provider Webcore Technologies

PRESS RELEASE: Evolve IP™, The Cloud Services Company™,today announced that it has acquired Webcore Technologies, a Managed Services Provider (MSP) headquartered in Austin, Texas. The strategic acquisition is part of Evolve IP’s national expansion plans and follows previous acquisitions of companies across the United States. Continue reading Evolve IP Acquires Texas-Based Managed Services Provider Webcore Technologies

Businesses need to reduce customer effort to minimise complaints

BLOG: Poor customer service is costing companies over £7.7 billion a year in lost business, according to First Direct, and Paul Thomas, VP Northern Europe at Aspect Software, believes the key to better managing complaints and concerns – and more importantly, reducing them in the first place – is all about making the customer feel like it is effortless doing business with you. Continue reading Businesses need to reduce customer effort to minimise complaints

VXI Global Solutions acquires Symbio to expand global services offering

PRESS RELEASE: VXI Global Solutions (VXI), a global leader in Business Process Outsourcing (BPO) and IT Outsourcing (ITO) services announced today its acquisition of Symbio, a provider of Outsourced Product Development (OPD) services. Through the acquisition, VXI will gain innovative software product development, design, and quality assurance capabilities from Symbio. Continue reading VXI Global Solutions acquires Symbio to expand global services offering

Datacom and Interactive Intelligence partner to transform contact centres across Australia and New Zealand

PRESS RELEASE: Datacom, one of Australasia’s largest independent business technology solutions providers, and contact centre software company, Interactive Intelligence Group (Nasdaq: ININ), have announced a strategic partnership that will bring the best infrastructure, experience and tools available to contact centres across Australia and New Zealand. Continue reading Datacom and Interactive Intelligence partner to transform contact centres across Australia and New Zealand