Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions

PRESS RELEASE: Cicero Inc., a leading provider of activity intelligence and improvement software for the back office and contact center, and NCS Technologies, a provider of high value customer touch point solutions announced a new partnership to deliver analytics and automation solutions in contact centers and the back office. Under the new partnership, NCS Technologies will use Cicero software to identify process issues and automate tasks at the employee desktop. Continue reading Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions

Unify Appoints Stefan Ried as Head of Technology Strategy and Chief Technology Officer, Product House

PRESS RELEASE: Unify, a leading communications software and services firm, today announced that Dr. Stefan Ried has joined as Head of Technology Strategy and Chief Technology Officer, Product House. Ried will be instrumental in helping Unify to drive the latest technology trends in cloud, Platform as a Service (PaaS), and the Internet of Things. Continue reading Unify Appoints Stefan Ried as Head of Technology Strategy and Chief Technology Officer, Product House

Wulvern Housing Helps Customers To Reduce Arrears With 1st Touch Mobile

PRESS RELEASE: Mobile workforce software from 1st Touch has enabled Wulvern Housing to reduce rent arrears by helping customers overcome the challenges of Welfare Reform. Wulvern is an award winning housing association, providing affordable homes and services across Cheshire and into Staffordshire. The Association, which aims to deliver ‘brilliant social housing’, manages over 5300 homes and has 15000 customers in and around Crewe and Nantwich. Continue reading Wulvern Housing Helps Customers To Reduce Arrears With 1st Touch Mobile