Semafone signs global agreement with BT

PRESS RELEASE: Semafone® announced it has signed a contract with BT, one of the world’s leading providers of communications services and solutions. Under the terms of the initial seven-year agreement, BT will integrate Semafone technology into its own contact centre and voice platforms to provide customers with a secure means of accepting card payments by telephone. The solution will be hosted by BT, thereby significantly reducing the Payment Card Industry (PCI) controls at the customers’ premises. Continue reading Semafone signs global agreement with BT

unblu Announces Global Agreement with KANA, A Verint Company

PRESS RELEASE: unblu inc., a leader in live web customer engagement technology, announced that it signed an original equipment manufacturing (OEM) agreement with KANA®, A Verint® Company. The agreement allows KANA to bundle unblu’s enterprise co-browsing technology into the KANA Enterprise customer service suite. The integrated offering is available with the latest KANA Enterprise offering, introduced in November 2014. Continue reading unblu Announces Global Agreement with KANA, A Verint Company

Medallia Releases Next-Generation Module to Help Companies Systematically Eliminate Recurring Customer Issues

Medallia®, the global Customer Experience Management (CEM) leader announced the release of Medallia Resolve, an advanced customer experience capability that helps companies quickly find the root causes of recurring customer pain points so they can be addressed at the source of the problem. Continue reading Medallia Releases Next-Generation Module to Help Companies Systematically Eliminate Recurring Customer Issues

Vizolution targets the Telecoms sector in 2015

PRESS RELEASE: Vizolution is launching its award winning screen sharing solution, vScreen, into the telecoms sector as the next growth phase for the company. The telecoms sector is highly competitive with firms facing pressure to deliver an exceptional level of customer service within a heavily regulated environment. Mobile phone providers are regulated by Ofcom and the Financial Conduct Authority for financial products such as phone insurance. Continue reading Vizolution targets the Telecoms sector in 2015

RS Components Expands Global B2B Commerce Capabilities With DigitasLBi Commerce and hybris

PRESS RELEASE: DigitasLBi Commerce, the global connected commerce specialist and hybris software, an SAP company and the world’s fastest growing commerce platform provider, have been selected by RS Components (RS), a trading brand of Electrocomponents plc, the global distributor for engineers, to implement a new connected commerce platform. This will enable it to enhance and rapidly scale its B2B eCommerce offerings to an expanding customer base and deliver a highly personalised experience to individual customers in markets around the globe. Continue reading RS Components Expands Global B2B Commerce Capabilities With DigitasLBi Commerce and hybris

Conversocial Establishes Global Customer Advisory Board to Drive Social Customer Service Innovation

PRESS RELEASE: Conversocial, a leading provider of cloud-based social customer service solutions, today announced its formation of the company’s first Customer Advisory Board (CAB). The forum includes executives from industry-leading companies such as Dollar Shave Club, Marks & Spencer, Allied Irish Banks and Prét A Manger. Continue reading Conversocial Establishes Global Customer Advisory Board to Drive Social Customer Service Innovation

NewVoiceMedia helps Platform Black win World’s Best Supply Chain Finance Provider Award

PRESS RELEASE: NewVoiceMedia, the leading cloud contact centre vendor, has helped alternative finance company Platform Black win ‘Best Payables Supplier Financing Solution’ at Global Finance magazine’s World’s Best Supply Chain Finance Providers Awards. Continue reading NewVoiceMedia helps Platform Black win World’s Best Supply Chain Finance Provider Award

LiveOps CxEngage Receives 2015 CUSTOMER Magazine Product of the Year Award

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced today that TMC, a global, integrated media company, has named LiveOps CxEngage as a 2015 CUSTOMER Product of the Year Award winner. LiveOps CxEngage makes it possible for brands to detect patterns in customer behaviour and allow quicker, more personalized engagement that results in a smoother customer experience. Continue reading LiveOps CxEngage Receives 2015 CUSTOMER Magazine Product of the Year Award