Semafone signs global agreement with BT

PRESS RELEASE: Semafone® announced it has signed a contract with BT, one of the world’s leading providers of communications services and solutions. Under the terms of the initial seven-year agreement, BT will integrate Semafone technology into its own contact centre and voice platforms to provide customers with a secure means of accepting card payments by telephone. The solution will be hosted by BT, thereby significantly reducing the Payment Card Industry (PCI) controls at the customers’ premises. Continue reading Semafone signs global agreement with BT

unblu Announces Global Agreement with KANA, A Verint Company

PRESS RELEASE: unblu inc., a leader in live web customer engagement technology, announced that it signed an original equipment manufacturing (OEM) agreement with KANA®, A Verint® Company. The agreement allows KANA to bundle unblu’s enterprise co-browsing technology into the KANA Enterprise customer service suite. The integrated offering is available with the latest KANA Enterprise offering, introduced in November 2014. Continue reading unblu Announces Global Agreement with KANA, A Verint Company

Medallia Releases Next-Generation Module to Help Companies Systematically Eliminate Recurring Customer Issues

Medallia®, the global Customer Experience Management (CEM) leader announced the release of Medallia Resolve, an advanced customer experience capability that helps companies quickly find the root causes of recurring customer pain points so they can be addressed at the source of the problem. Continue reading Medallia Releases Next-Generation Module to Help Companies Systematically Eliminate Recurring Customer Issues

Vizolution targets the Telecoms sector in 2015

PRESS RELEASE: Vizolution is launching its award winning screen sharing solution, vScreen, into the telecoms sector as the next growth phase for the company. The telecoms sector is highly competitive with firms facing pressure to deliver an exceptional level of customer service within a heavily regulated environment. Mobile phone providers are regulated by Ofcom and the Financial Conduct Authority for financial products such as phone insurance. Continue reading Vizolution targets the Telecoms sector in 2015