International Hotel Chain Goes Live with Creative Virtual’s V-Person™ Self-Service Solution

PRESS RELEASE: A top international hotel chain is now live with Creative Virtual’s V-Person self-service solution. The solution was deployed in less than 60 days to all 11 of the brands under the hotel chain’s umbrella. Creative Virtual, a leader in customer self-service solutions for global enterprises, was chosen as the only vendor able to form an authentic holistic approach to effortless Smart Help across all pages, brands and modalities. Creative Virtual was identified as being the industry leader in its space and was chosen as a true partner with the brand. Continue reading International Hotel Chain Goes Live with Creative Virtual’s V-Person™ Self-Service Solution

CarTrawler Selects Genesys to Drive Customer Service Across the Globe

PRESS RELEASE; Genesys announced that CarTrawler has chosen the Genesys Customer Experience Platform to power its growing Customer Care of Excellence with its easy-to-use scalability and functionality features. Customer service is vital for CarTrawler, as it connects airlines, hotel groups and online travel sites in 174 countries worldwide. The Genesys Cloud will provide the CarTrawler’s new centre with the flexibility, visibility and security required for its customer service team to deliver CarTrawler customers the best possible customer care. Continue reading CarTrawler Selects Genesys to Drive Customer Service Across the Globe

VanillaSoft Named One of CIO Review’s 20 Most Promising Contact Center Solution Providers 2014

PRESS RELEASE: CIO Review magazine named VanillaSoft, a leading queue-based inside sales solution, to its list of 20 Most Promising Contact Center Technology Solution Providers 2014. The article can be found online as part of the December 15, 2014 issue of CIO Review. Continue reading VanillaSoft Named One of CIO Review’s 20 Most Promising Contact Center Solution Providers 2014

CIO Review Selects VoltDelta for 20 Most Promising Contact Center Technology Solution Providers

PRESS RELEASE: VoltDelta announced that CIO Review has chosen VoltDelta for its 20 Most Promising Contact Center Technology Solution Providers. The positioning is based on evaluation of VoltDelta’s capabilities in providing cloud-based contact center technology. The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Continue reading CIO Review Selects VoltDelta for 20 Most Promising Contact Center Technology Solution Providers

Black Box Corporation Receives Elite 2014 ShoreTel Circle of Excellence Award

PRESS RELEASE: Black Box Corporation, announced that it has received ShoreTel’s Circle of Excellence Award for the 2014 partner year, covering the October 2013 through September 2014 time period. The award recognizes Black Box for exceptional achievement in areas including customer satisfaction, revenue growth and proficiency with advanced applications. ShoreTel, Inc. is the leading provider of brilliantly simple unified communications (UC) solutions. Continue reading Black Box Corporation Receives Elite 2014 ShoreTel Circle of Excellence Award

Cox Promotes Janice Roberts to Senior Vice President of Field Services

PRESS RELEASE: Cox Communications announced the promotion of Janice Roberts to senior vice president of field services. In her role, which was recently expanded, Roberts now manages all residential and Cox Business field operations nationwide including regional call centers and operations support at the company’s Atlanta headquarters. Continue reading Cox Promotes Janice Roberts to Senior Vice President of Field Services

Latest customer service technology shunned by contact centres

PRESS RELEASE: Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in the last 12 months, thanks to various webinars, opinion pieces and blog articles. However this does not necessarily translate into a willingness to invest in the technology according to a recent report on Customer Service in 2015 from Business Systems. Continue reading Latest customer service technology shunned by contact centres