Five tips for an effective outbound contact strategy

BLOG: David Ford, Managing Director, Magnetic North – Utilising predictive dialling as part of your outbound campaigns can bring huge benefits to your contact centre. It can greatly improve agent productivity, driving up talk time, which inevitably has a positive effect on your key outbound KPIs. Continue reading Five tips for an effective outbound contact strategy

International Hotel Chain Goes Live with Creative Virtual’s V-Person™ Self-Service Solution

PRESS RELEASE: A top international hotel chain is now live with Creative Virtual’s V-Person self-service solution. The solution was deployed in less than 60 days to all 11 of the brands under the hotel chain’s umbrella. Creative Virtual, a leader in customer self-service solutions for global enterprises, was chosen as the only vendor able to form an authentic holistic approach to effortless Smart Help across all pages, brands and modalities. Creative Virtual was identified as being the industry leader in its space and was chosen as a true partner with the brand. Continue reading International Hotel Chain Goes Live with Creative Virtual’s V-Person™ Self-Service Solution

CarTrawler Selects Genesys to Drive Customer Service Across the Globe

PRESS RELEASE; Genesys announced that CarTrawler has chosen the Genesys Customer Experience Platform to power its growing Customer Care of Excellence with its easy-to-use scalability and functionality features. Customer service is vital for CarTrawler, as it connects airlines, hotel groups and online travel sites in 174 countries worldwide. The Genesys Cloud will provide the CarTrawler’s new centre with the flexibility, visibility and security required for its customer service team to deliver CarTrawler customers the best possible customer care. Continue reading CarTrawler Selects Genesys to Drive Customer Service Across the Globe

VanillaSoft Named One of CIO Review’s 20 Most Promising Contact Center Solution Providers 2014

PRESS RELEASE: CIO Review magazine named VanillaSoft, a leading queue-based inside sales solution, to its list of 20 Most Promising Contact Center Technology Solution Providers 2014. The article can be found online as part of the December 15, 2014 issue of CIO Review. Continue reading VanillaSoft Named One of CIO Review’s 20 Most Promising Contact Center Solution Providers 2014

CIO Review Selects VoltDelta for 20 Most Promising Contact Center Technology Solution Providers

PRESS RELEASE: VoltDelta announced that CIO Review has chosen VoltDelta for its 20 Most Promising Contact Center Technology Solution Providers. The positioning is based on evaluation of VoltDelta’s capabilities in providing cloud-based contact center technology. The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Continue reading CIO Review Selects VoltDelta for 20 Most Promising Contact Center Technology Solution Providers