Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers

PRESS RELEASE: Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers. WebRTC helps Bright Pattern to enable video and direct voice over ip audio from browsers and mobile devices. Continue reading Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers

More than 50 of the World’s Largest Companies Now Use Intradiem’s Flagship Intraday Automation Software

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to frontline workforces such as call centers, back office, retail and mobile, today announced revenue grew by 27 percent in 2014. Intradiem is ahead of an on-coming wave of innovation driven by businesses seeking to create competitive advantage by harnessing a growing volume of data in disparate systems to create agile frontline workforces. Continue reading More than 50 of the World’s Largest Companies Now Use Intradiem’s Flagship Intraday Automation Software

OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation

PRESS RELEASE: OpenSpan introduced its new OpenSpan Automation 7.0 suite of solutions designed to accelerate automation, agile desktop and robotics solution development. Leveraging the newest agile desktop and interaction framework components, organizations can build more robust automation and agile desktop solutions that support transformation projects designed to minimize costs and increase revenue. Continue reading OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation

Telefónica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil

PRESS RELEASE: Amdocs announced that Telefónica, one of the world’s leading service providers, has selected Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo’s quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV). The project spans customer relationship management including self-service; service order management; master enterprise catalog, and revenue management. Continue reading Telefónica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil

ATS Extends Cloud PBX Offering With AltiGen’s MaxCS Platform

PRESS RELEASE: AltiGen Communications, Inc., a leading provider of premise and cloud-based IP-PBX and Contact Center solutions, today announced that Affiliated Technology Solutions (ATS) has extended its Cloud PBX solution with the addition of a West Coast Data Center utilizing AltiGen’s MaxCS all software IP PBX platform. Continue reading ATS Extends Cloud PBX Offering With AltiGen’s MaxCS Platform