Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement

PRESS RELEASE: Avaya announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. The engagement software-as-a-service offerings leverage the VMware vCloud® Air™ platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model. Continue reading Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement

CounterPath Announces Contract with eircom

PRESS RELEASE: CounterPath Corporation, a developer of award-winning over-the-top Unified Communications solutions for enterprises and operators, today announced that eircom, the largest integrated telecommunications operator in Ireland, has selected CounterPath´s Bria desktop softphone for deployment in its Customer Service call centre. Continue reading CounterPath Announces Contract with eircom

The Works delivers busiest ever Christmas with Eptica

PRESS RELEASE: Eptica announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel customer service platform. Eptica helped the eCommerce team deliver a bumper Christmas which was up 142% year on year. The Works deployed Eptica’s email management solution in just 5 weeks, enabling it to meet the needs of customers at Christmas. Continue reading The Works delivers busiest ever Christmas with Eptica

8×8 Issued New Network Service Provider Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc., a provider of cloud based unified communications, contact centre and collaboration services announced that it has been awarded a new patent related to its network services. On January 27, 2015, the U.S. Patent and Trademark Office issued United States Patent number 8,943,180 entitled “Server-based Service Configuration System and Approach.” Continue reading 8×8 Issued New Network Service Provider Patent by U.S. Patent and Trademark Office

TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”

PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”

Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

PRESS RELEASE: Conversocial, a leading provider of cloud-based social customer service solutions announced it has been named a top rated enterprise social media management platform in the TrustRadius Buyer’s Guide to Enterprise Social Media Management Software. Based on user reviews, Conversocial was recognized for its true high-volume, enterprise examples of social customer care, with reviewers voting its user friendly interface best to manage social customer care programs. Continue reading Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

Brand Embassy Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

PRESS RELEASE: Brand Embassy was ranked the highest rated platform provider among 23 social media management and social customer service platforms, based on “likelihood to recommend” ratings, according to a new report published today by TrustRadius, the leading site for user-generated reviews of business software. Continue reading Brand Embassy Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

‘SmartDiscover’ From CTI Group Enables Telecom Operators to Interpret Customer Data Fast and Easy

PRESS RELEASE: CTI Group announced details of their ‘SmartDiscover’ solution which is designed to help Telecom Operators quickly and easily distil business intelligence from customer data obtained from multiple data sources, principally billing systems and CRM. Continue reading ‘SmartDiscover’ From CTI Group Enables Telecom Operators to Interpret Customer Data Fast and Easy

The 24/7 Law Firm is Here: alldayPA Legal Helps Legal Firms Make the Most of Every Phone Call

PRESS RELEASE: The UK legal sector has spent years ‘paying’ for unanswered and badly handled telephone calls with lost revenues and dissatisfied clients. Help is now at hand with the launch of an innovative bespoke legal call answering solution from alldayPA, the UK’s most trusted provider of call answering services. Continue reading The 24/7 Law Firm is Here: alldayPA Legal Helps Legal Firms Make the Most of Every Phone Call