Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement

PRESS RELEASE: Avaya announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. The engagement software-as-a-service offerings leverage the VMware vCloud® Air™ platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model. Continue reading Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement

CounterPath Announces Contract with eircom

PRESS RELEASE: CounterPath Corporation, a developer of award-winning over-the-top Unified Communications solutions for enterprises and operators, today announced that eircom, the largest integrated telecommunications operator in Ireland, has selected CounterPath´s Bria desktop softphone for deployment in its Customer Service call centre. Continue reading CounterPath Announces Contract with eircom

The Works delivers busiest ever Christmas with Eptica

PRESS RELEASE: Eptica announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel customer service platform. Eptica helped the eCommerce team deliver a bumper Christmas which was up 142% year on year. The Works deployed Eptica’s email management solution in just 5 weeks, enabling it to meet the needs of customers at Christmas. Continue reading The Works delivers busiest ever Christmas with Eptica

8×8 Issued New Network Service Provider Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc., a provider of cloud based unified communications, contact centre and collaboration services announced that it has been awarded a new patent related to its network services. On January 27, 2015, the U.S. Patent and Trademark Office issued United States Patent number 8,943,180 entitled “Server-based Service Configuration System and Approach.” Continue reading 8×8 Issued New Network Service Provider Patent by U.S. Patent and Trademark Office

TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”

PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”