Service Excellence Manager (Yorkshire)

Job Ref: DJSB1034
Job Title: Service Excellence Manager
Location: Yorkshire
Salary: £60,000 + Bonus + Benefits

This is a first-rate opportunity for a dynamic leader to join the management team of ‘blue-chip’ brand operating multiple sites across the U.K. My client is looking for a commercially aware Service Excellence Manager (Customer Experience/Complaints Manager) with experience across both operational management and strategic development for a customer focused organisation. Continue reading Service Excellence Manager (Yorkshire)

Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact. Continue reading Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers

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Telformance announces the release of Click2Dial, the first truly TCPA compliant cell phone dialing solution

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NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been named a Customer Service Department of the Year finalist in the ‘Contact Center Solution – New Version’ and ‘Contact Center Solution – New’ categories of the ninth annual Stevie® Awards for Sales & Customer Service. This recognition further distinguishes NewVoiceMedia’s cloud technology for its ability to maximise customer connections in a way that is secure, differentiated and cost effective. Continue reading NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service

Contact Centres put improving sales at bottom of the list

PRESS RELEASE: When it comes to what contact centre professionals want their technology investments to deliver for them, improving sales performance and reducing staffing costs came bottom of the list according to a recent report on ‘Customer Service in 2015’ published by Business Systems. Continue reading Contact Centres put improving sales at bottom of the list