Telformance announces the release of Click2Dial, the first truly TCPA compliant cell phone dialing solution

PRESS RELEASE: Telformance, a leading outreach communications and social interaction technology provider announced today the release of its TCPA compliant cell phone dialing solutions for contact centers worldwide. The release of this solution marks major advancements in a call center’s ability to ensure compliance while being able to target the ever-growing market of consumers leveraging cell phones and social media as their primary communication mediums. With the release of Click Dial, TCPA compliance the Telformance cell phone dialing solution, call centers can now rapidly engage clients on their cell phones while still maintaining he TCPA compliance . Continue reading Telformance announces the release of Click2Dial, the first truly TCPA compliant cell phone dialing solution

transcosmos Combines SMS Function Reinforced “Contact-Link,” Its Proprietary Developed Contact Center Solution, with Salesforce

PRESS RELEASE: transcosmos inc. will begin offering “Contact-Link on Salesforce,” a solution which has combined “Contact-Link,” a contact center solution developed by transcosmos and “Salesforce,” a CRM/customer management application most widely used in the world. The goal is to implement to 10 new companies during the FY 2015. Continue reading transcosmos Combines SMS Function Reinforced “Contact-Link,” Its Proprietary Developed Contact Center Solution, with Salesforce

NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been named a Customer Service Department of the Year finalist in the ‘Contact Center Solution – New Version’ and ‘Contact Center Solution – New’ categories of the ninth annual Stevie® Awards for Sales & Customer Service. This recognition further distinguishes NewVoiceMedia’s cloud technology for its ability to maximise customer connections in a way that is secure, differentiated and cost effective. Continue reading NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service

Contact Centres put improving sales at bottom of the list

PRESS RELEASE: When it comes to what contact centre professionals want their technology investments to deliver for them, improving sales performance and reducing staffing costs came bottom of the list according to a recent report on ‘Customer Service in 2015’ published by Business Systems. Continue reading Contact Centres put improving sales at bottom of the list

Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement

PRESS RELEASE: Avaya announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. The engagement software-as-a-service offerings leverage the VMware vCloud® Air™ platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model. Continue reading Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement