Magnetic North granted UK patent on Mobile Number Screening technology

PRESS RELEASE: The UK patent office has granted Magnetic North a patent for its Mobile Number Screening technology, which can increase mobile connect rates by up to 40% for telemarketing and outbound campaigns. This unique feature allows Magnetic North’s cloud contact centre to interrogate the network status of mobiles before calling them, eliminating time wasted trying to connect calls to mobiles that are identified as invalid, switched off or roaming. Continue reading Magnetic North granted UK patent on Mobile Number Screening technology

Nexidia Brings Neural Phonetic Speech Analytics™ to Audio Discovery

PRESS RELEASE: Nexidia, a market-leading provider of audio and video search technology, today announced significant enhancements to its legal discovery application, Nexidia Search. Nexidia Search will incorporate the company’s breakthrough technology, Neural Phonetic Speech AnalyticsTM, to provide improved workflow and discovery tools for the review of audio evidence. Continue reading Nexidia Brings Neural Phonetic Speech Analytics™ to Audio Discovery

Aspect to Feature Voice Biometric Solution from SpeechPro on Innovation Exchange

PRESS RELEASE: SpeechPro, a global leader in development of cutting-edge solutions in speech recording, processing, analysis and voice biometrics announced today that VoiceKey, their premier enterprise customer engagement solution for voice biometrics will be included in Aspect Software’s Innovation Exchange, a marketplace of applications built by Aspect Professional Services, customers or partners that improve customer engagement and increase efficiency in the contact centre. Continue reading Aspect to Feature Voice Biometric Solution from SpeechPro on Innovation Exchange

Springbrook Software Names Selectron Technologies as Strategic Partner for IVR & Messaging

PRESS RELEASE: Springbrook Software, the leading provider of Cloud ERP Solutions for local government, has named Selectron Technologies as their new solutions provider in delivering real-time inbound and outbound IVR solutions to clients. Continue reading Springbrook Software Names Selectron Technologies as Strategic Partner for IVR & Messaging

Frost & Sullivan Recognises Interactive Intelligence’s Strong Market Growth in Contact Centres

PRESS RELEASE: Based on its ongoing analysis of the contact centre systems market, Frost & Sullivan recognizes Interactive Intelligence Group Inc. with the 2014 EMEA Frost & Sullivan Company of the Year Award. Interactive Intelligence’s end-to-end suite of scalable, rich, contact centre capabilities, coupled with flexible deployment options and excellent customer support, earned it a year-on-year market share growth rate of 42.9 percent in 2014. Continue reading Frost & Sullivan Recognises Interactive Intelligence’s Strong Market Growth in Contact Centres

World’s Largest Enterprise and Telcos Rely on SightCall to Enable Global WebRTC Communications

PRESS RELEASE: SightCall announced an exceptional year of growth for its Enterprise Real Time Communications APIs. Resulting from its commitment to delivering a carrier-grade quality of service (QoS) all over the world, SightCall has become the trusted partner of Fortune 500 enterprises in supporting the increasingly international operations of their customers. Continue reading World’s Largest Enterprise and Telcos Rely on SightCall to Enable Global WebRTC Communications

Accenture Announces Extension to Enbridge Gas Distribution’s Customer Care Business Process Outsourcing Agreement

PRESS RELEASE: Accenture announced an agreement extension with Enbridge Gas Distribution Inc. (Enbridge) to continue providing business process outsourcing (BPO) services for Enbridge’s customer care operations. The original agreement, which began in 2007, has now been extended twice, this time for two years through 2019, building on the companies’ successful business relationship in providing customer service to more than two million Enbridge customers. Continue reading Accenture Announces Extension to Enbridge Gas Distribution’s Customer Care Business Process Outsourcing Agreement