Vocalcom and Google Collaborate to Bring WebRTC to Contact Centers Via Chromebooks

PRESS RELEASE: Vocalcom has revolutionized its cloud contact center solution by collaborating with Google to bring WebRTC to contact centers, allowing them to reduce their total cost of ownership by as much as 50%. The Vocalcom WebRTC solution is the first and only cloud contact center with zero on-premise hardware, software, and telephony infrastructure. This development allows contact center agents to use the Vocalcom cloud contact center solution agent desktop on Chromebooks through WebRTC-enabled interfaces. Within a single window, the solution puts the customer record front and center, with the most critical and recent information in clear view. Continue reading Vocalcom and Google Collaborate to Bring WebRTC to Contact Centers Via Chromebooks

OpenText Offers a New Communications Hub for Omni-Channel Interactions in the Cloud

PRESS RELEASE: OpenText™ announced the latest version of its Customer Communications Management (CCM) solution, OpenText StreamServe version 5.6.2. Combining on-demand, interactive, and high-volume transactional customer communications with its traditional document presentment capabilities, OpenText Customer Communications Management now allows for interactive correspondence throughout a document’s lifecycle from authoring to customer engagement. Continue reading OpenText Offers a New Communications Hub for Omni-Channel Interactions in the Cloud

Purple WiFi partners with Molson Coors to provide WiFi hotspot-driven CRM system

PRESS RELEASE: Purple WiFi, the cloud-based social WiFi software company, today announced its partnership with Molson Coors, one of the UK’s biggest brewers to create a solution called “Molson Coors Cloud”. As part of a new trial, Molson Coors is offering a secure gated access point for a pub’s WiFi where Molson Coors brands are stocked, such as; Carling, Coors Light and Cobra. The access point also enables the licensees to engage with their customers directly to build loyalty and provide them relevant information and offers. Continue reading Purple WiFi partners with Molson Coors to provide WiFi hotspot-driven CRM system

FVC to distribute Unify UC and Contact Centre Solutions

PRESS RELEASE: FVC, a leading Value Added Distributor (VAD) in the Middle East & Africa (MEA), has signed an agreement with Unify (formerly Siemens Enterprise Communications) to distribute its range of Unified Communications (UC) and contact centre solutions across UAE, Kuwait, Qatar, Oman, Bahrain and Pakistan. The wide range of solutions including team collaboration, voice platforms, applications, phones and clients will complement FVC’s existing portfolio, providing its partners and customers a wider range of options for their business processes and productivity. Continue reading FVC to distribute Unify UC and Contact Centre Solutions

Global Staffing Leader Selects inContact’s Award-Winning Cloud Platform

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center. Continue reading Global Staffing Leader Selects inContact’s Award-Winning Cloud Platform