Unify Addresses Key Milestones in Transformation to Support Customers in the New Way to Work

PRESS RELEASE: Unify announced that it has addressed key milestones critical to its continued transformation. Designed to enable Unify to rapidly adapt to the changing unified communications marketplace and the demands of today’s customers, the company has made important strides in both strategy execution and business performance. This includes innovation in software development, further enhancements to its channel strategy, and progress in its restructuring. Unify remains on target to achieve its transformation goals announced in June. Continue reading Unify Addresses Key Milestones in Transformation to Support Customers in the New Way to Work

Calabrio strengthens global presence in Asia Pacific with new regional office in Singapore

PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move strengthens Calabrio’s investment in penetrating the APAC region—where it has been developing a customer base since 2010—with cost-effective and technically superior Workforce Optimization (WFO) software for contact centres. Continue reading Calabrio strengthens global presence in Asia Pacific with new regional office in Singapore

avocis to be acquired by Capita

PRESS RELEASE: Capita has agreed to acquire avocis, a leading provider of customer contact management services in Germany, Switzerland and Austria (DACH) for €210m (£157m) on a cash/debt free basis, subject to approval by the German competition authority, Bundeskartellamt. avocis has a strong position in the German speaking regions of Europe serving similar sectors to Capita’s UK-based customer management business, with high quality, long term clients particularly in telecoms and utilities. Continue reading avocis to be acquired by Capita

Frost & Sullivan Launch Major Market Report on Back Office Workforce Optimisation

PRESS RELEASE: The most comprehensive study on the emerging Back Office Workforce Optimisation (BOWFO) market has been launched by analyst house Frost & Sullivan. The Report – Profiling the Back Office Workforce Optimisation Market – is being made available for download on its website and will be promoted by eg solutions, the pioneer and pacesetter in enterprise workforce optimisation software for the back office. Continue reading Frost & Sullivan Launch Major Market Report on Back Office Workforce Optimisation