8×8 Launches Powerful Suite of Analytics and Reporting Tools to Help Enterprises Transform Communications from a Utility to a Business Enabler

PRESS RELEASE: 8×8, Inc. announced the availability of a powerful suite of big data analytics and reporting tools designed to provide enterprises with an insightful view of the communications activity and trends within their organization. The 8×8 Virtual Office Analytics suite of services delivers a detailed and customizable view of real-time and historical information associated with the services, extensions and devices in an organization’s Virtual Office telephony deployment, including data associated with internal and external call activity, call queue and ring group status, call quality and individual end-point device status around the globe. Continue reading 8×8 Launches Powerful Suite of Analytics and Reporting Tools to Help Enterprises Transform Communications from a Utility to a Business Enabler

Interactive Intelligence Has Won the 2014 Cloud Computing Product of the Year Award

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services for communications, collaboration and customer engagement, has won the 2014 Cloud Computing Product of the Year Award for its PureCloud℠ platform. Interactive Intelligence won the award for its PureCloud℠ platform, a new cloud deployment choice for delivering enterprise-grade communications, collaboration and customer engagement services. Continue reading Interactive Intelligence Has Won the 2014 Cloud Computing Product of the Year Award

Genesys Delivers Record Revenue In 2014

PRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced record performance for 2014 with revenue of $850 million, a 15% increase over 2013. Sales were propelled by strong demand for the company’s comprehensive set of cloud offerings, which grew by over 100%. Cloud sales of the award-winning Genesys Customer Experience Platform grew by over 200% across the Premier, Business and Enterprise editions. Continue reading Genesys Delivers Record Revenue In 2014

Large Contracts and France Drive Growth in EMEA Outsourcing Market

PRESS RELEASE: A growing number of large contracts, including a rise in mega relationships, along with increased activity in France, combined to drive 7 percent growth in the Europe, Middle East & Africa (EMEA) outsourcing market in 2014, according to Information Services Group (ISG) (NASDAQ:III), a leading technology insights, market intelligence and advisory services company. Continue reading Large Contracts and France Drive Growth in EMEA Outsourcing Market