Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

PRESS RELEASE: In an effort to create frictionless and intelligent customer journeys, Creative Virtual has continued to develop the use of its virtual agent software, V-Person™, to include SMS. Creative Virtual’s back end omnichannel knowledge management system, V-Portal™, enables the company to operate on an SMS platform and leverage the natural language in existing deployments. These SMS capabilities enable V-Person to text with consumers relating to sales, operations, and service issues. Continue reading Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

Jadu launches Case Management in the cloud to enable collaborative customer service on the web

PRESS RELEASE: Jadu, a global web experience management company has launched a new cloud-based case management system aimed at helping organisations connect with their customers and serve them better. The ‘Jadu Q Case Management’ system is designed to meet the needs of Government, Higher Education institutions and businesses who care about their users’ needs and digital experience and have a desire to connect their staff with their customers. The Jadu Q service has made its debut on the Government’s Digital Marketplace, recently launched in its sixth iteration. Continue reading Jadu launches Case Management in the cloud to enable collaborative customer service on the web

Boston Borough Council almost halves telephony costs through move to IP

Boston Borough Council has saved more than 40% of is annual telephony costs by transitioning to a modern IP communications system provided by systems integrator, Foehn. As well as achieving significant financial savings, the Council has been able to make efficiency gains, introduce flexible working, better measure and improve call centre performance, and now has in place a more robust and resilient disaster recovery plan. Continue reading Boston Borough Council almost halves telephony costs through move to IP

Panasonic Introduces All-in-One IP Communication Platform

PRESS RELEASE: Panasonic announced the new KX-NS700, a Compact Hybrid Communication platform offering the same advanced features as its predecessor, the KX-NS1000 IP Communications Server, but optimized for the growing SMB market. Its advanced features and simplified maintenance makes it an ideal communications solution for small to medium sized businesses offering the scalability to support up to 288 extensions with optional expansion units. Continue reading Panasonic Introduces All-in-One IP Communication Platform

Eventus Solutions Group Named an Interactive Intelligence Elite Partner

PRESS RELEASE: Eventus Solutions Group, the customer engagement specialists announced it has become an Interactive Intelligence Elite Partner. The partnership agreement enables Eventus Solutions Group to provide sales, service and support nationwide for the Interactive Intelligence communications, collaboration and customer engagement solutions, which can be deployed in the cloud or on-premises. These solutions include functionality for contact center, unified communications, and business process automation. Continue reading Eventus Solutions Group Named an Interactive Intelligence Elite Partner

Aptean Respond Wins 2015 CUSTOMER Product of the Year Award

PRESS RELEASE: Aptean Respond was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. Aptean Respond provides financial institutions with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations. Continue reading Aptean Respond Wins 2015 CUSTOMER Product of the Year Award