NewVoiceMedia saves Watch Shop four days of sales during peak trading week

PRESS RELEASE: NewVoiceMedia announced that its technology helped Watch Shop maintain its commitment to outstanding customer service. Britain’s leading online independent watch retailer experienced a complete telephony outage during its busiest trading week of the year, but was able to continue its customer support service just three hours later after switching from its previous supplier to NewVoiceMedia’s ContactWorld for Service solution. Continue reading NewVoiceMedia saves Watch Shop four days of sales during peak trading week

Noble Cloud Reaches Milestones

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, reports that the company has achieved two very significant service milestones in 2014 with its Noble® Enterprise Cloud platform. Noble’s cloud solution client base surpassed the one billion call run rate mark in cloud calls processed and experienced greater than 99.999% uptime in 2014. Continue reading Noble Cloud Reaches Milestones

U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics

PRESS RELEASE: Verint® Systems Inc. announced that a leading financial services company has implemented Verint Speech Analytics™ in its contact centre operations. As an existing user of Verint Call Recording™, the organization sought a complementary and robust solution to help it collect, analyze and take action on vital voice of the customer insights. Continue reading U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics

TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to further enrich the usability of Platform 3.0 to help contact centers increase efficiency and performance and stay ahead of TCPA compliance. Continue reading TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform