Contact centre outsourcer, Griffin Place Communications, selects Cognia for cloud PCI DSS Payment Processing

PRESS RELEASE: Cognia, the leading provider of secure, cloud PCI compliant payment processing solutions announces, Griffin Place Communications (GPC), is to invest in Cognia’s cloud PCI DSS compliant voice payment processing solution to improve customer experience and payment security. GPC, the new Wales based contact centre outsourcer specialising in customer care and lead generation with 500+ seat capacity, is already working with several retailers and insurance companies. Continue reading Contact centre outsourcer, Griffin Place Communications, selects Cognia for cloud PCI DSS Payment Processing

Elitetele.com launches Global Services Division

PRESS RELEASE: Elitetele.com has launched a new Global Services Division to assist businesses with the management of complex global voice solutions headed up by Andrew Turton, corporate accounts director, and Simon Cutler, director of business development. Having developed long-term partnerships with carriers across the globe, the company has built a vast network for international inbound telephone numbers, for in country local, toll free and universal toll free covering 145 countries and 7,500 cities worldwide. Continue reading Elitetele.com launches Global Services Division

An Outsource Contact Centre Map of the UK

PRESS RELEASE: The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a rapid decrease in the number of outsource contracts going offshore. In 2014 only 8% of outsource contracts placed were delivered offshore. UK contact centres are focused on both the large urban areas, and also the less affluent areas that provide strong recruitment pools. Not surprisingly London, Manchester, Birmingham & Glasgow have the highest concentration of contact centres, however there are also growing numbers of centres in areas like South Wales, Devon, the South coast and East Anglia. Continue reading An Outsource Contact Centre Map of the UK

Serco confirms contract award to support the delivery of careers guidance

PRESS RELEASE: Serco, the international service company, has secured a new three year contract for delivering contact centre services for the National Careers Service. The new centre will be accessible seven days a week and 14 hours a day on the telephone and online, to provide a careers information and support service for adults in England as well as additional comprehensive advice and guidance for young people. Continue reading Serco confirms contract award to support the delivery of careers guidance