ITV Wins Coveted Customer Service Award with Vocalcom Cloud Contact Center Solution

PRESS RELEASE: Vocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by UBM achieving its best ever score of 95.6% satisfaction. The company achieved this despite tough competition from other blue chip companies such as BT, Virgin Media and SKY and while transitioning to the Vocalcom cloud contact centre solution. Continue reading ITV Wins Coveted Customer Service Award with Vocalcom Cloud Contact Center Solution

Avtex Named Interactive Intelligence Platinum Elite Partner

PRESS RELEASE: Avtex has been named an Interactive Intelligence Platinum Elite Partner. Interactive Intelligence, a global provider of software and services for collaboration, communications and customer engagement, grants Platinum Elite Partner status each year to resellers that meet the vendor’s most stringent product certification, software sales and renewals, and customer satisfaction requirements. Continue reading Avtex Named Interactive Intelligence Platinum Elite Partner

Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation

PRESS RELEASE: IBM announced it has signed a 10-year, large-scale services agreement with Shop Direct to move the multi-brand digital retailer to a hybrid cloud model to increase flexibility and quickly respond to changes in demand as it grows. IBM’s cloud will underpin the delivery of a suite of analytics, mobile, social and security offerings that will enable Shop Direct to improve its customers’ online shopping experience while empowering its workforce to collaborate more easily and improve productivity. Continue reading Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation

OnContact CRM Software v8.1 Includes Marketing Automation, Contact Center

PRESS RELEASE: WorkWise has announced its transition into the Marketing Automation and Contact Center space with the latest release of its CRM software product, OnContact 8.1. This is the only CRM solution currently on the market that includes a Marketing Automation platform and Contact Center solution at no additional cost. Continue reading OnContact CRM Software v8.1 Includes Marketing Automation, Contact Center

Sonus and Numonix Team to Deliver Enhanced Customer Service Experience

PRESS RELEASE: Sonus Networks, Inc., a global leader in enabling and securing real-time communications, and Numonix, an innovator of interaction recording solutions, announced that they are collaborating to increase customer service levels, maximize agent productivity, support compliance regulations and reduce contact center costs by enabling security, enhancing reliability and integrating call recording. Continue reading Sonus and Numonix Team to Deliver Enhanced Customer Service Experience

Job candidates overlooking social media profiles when applying for new roles

PRESS RELEASE: Despite the increased involvement of social media websites such as LinkedIn in the job-hunting process, candidates are forgetting to tailor their online profiles when applying for jobs, according to research from specialist recruiter Randstad Business Support. Its research found that while more than three-fifths of workers are mindful of the need to adapt their CV before applying for specific roles, less than two in 10 remember to update their LinkedIn profile, meaning there may be discrepancies between the two. Continue reading Job candidates overlooking social media profiles when applying for new roles

Echo helps organisations broaden their customer engagement with comprehensive new Out-Of-Hours service

PRESS RELEASE: Echo Managed Services, the specialist outsourced provider of complex customer contact services, has launched a new Out-Of-Hours service for the growing number of organisations needing to provide 24/7 customer support. Echo’s new service will provide a range of clients across key sectors including utilities, logistics firms and healthcare providers with a selection of cost-effective 24/7 capabilities from basic transactional logging through to more complex customer case management support. Continue reading Echo helps organisations broaden their customer engagement with comprehensive new Out-Of-Hours service