ITV Wins Coveted Customer Service Award with Vocalcom Cloud Contact Center Solution

PRESS RELEASE: Vocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by UBM achieving its best ever score of 95.6% satisfaction. The company achieved this despite tough competition from other blue chip companies such as BT, Virgin Media and SKY and while transitioning to the Vocalcom cloud contact centre solution. Continue reading ITV Wins Coveted Customer Service Award with Vocalcom Cloud Contact Center Solution

Avtex Named Interactive Intelligence Platinum Elite Partner

PRESS RELEASE: Avtex has been named an Interactive Intelligence Platinum Elite Partner. Interactive Intelligence, a global provider of software and services for collaboration, communications and customer engagement, grants Platinum Elite Partner status each year to resellers that meet the vendor’s most stringent product certification, software sales and renewals, and customer satisfaction requirements. Continue reading Avtex Named Interactive Intelligence Platinum Elite Partner

Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation

PRESS RELEASE: IBM announced it has signed a 10-year, large-scale services agreement with Shop Direct to move the multi-brand digital retailer to a hybrid cloud model to increase flexibility and quickly respond to changes in demand as it grows. IBM’s cloud will underpin the delivery of a suite of analytics, mobile, social and security offerings that will enable Shop Direct to improve its customers’ online shopping experience while empowering its workforce to collaborate more easily and improve productivity. Continue reading Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation

OnContact CRM Software v8.1 Includes Marketing Automation, Contact Center

PRESS RELEASE: WorkWise has announced its transition into the Marketing Automation and Contact Center space with the latest release of its CRM software product, OnContact 8.1. This is the only CRM solution currently on the market that includes a Marketing Automation platform and Contact Center solution at no additional cost. Continue reading OnContact CRM Software v8.1 Includes Marketing Automation, Contact Center