Noble Cloud Solution is Chosen by Gulf Coast Collection Bureau

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, announces that Gulf Coast Collection Bureau, one of the premier accounts receivable management companies for healthcare providers in the southeastern US, has chosen the Noble® Enterprise Cloud solution to assist its clients in resolving patient accounts. Continue reading Noble Cloud Solution is Chosen by Gulf Coast Collection Bureau

inContact Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service Operation

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools announces an industry-leading travel company will move 650 agents in ten centers across the U.S. and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. Continue reading inContact Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service Operation

MobileIron strengthens customer experience and sales performance with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia, a leading provider of cloud contact centre solutions announced that MobileIron (NASDAQ: MOBL), the global leader in Enterprise Mobility Management (EMM), has achieved exceptional customer experience and sales improvement on an international scale with its cloud technology investments. Continue reading MobileIron strengthens customer experience and sales performance with NewVoiceMedia

Relationship Routing is Goal of CoastHills Credit Union With New Unified Contact Center and IP PBX Platform

PRESS RELEASE: CoastHills Credit Union, whose strategic plan includes superior delivery channel services for its members, has selected Adapt Telephony Services, LLC, to configure and install the Interactive Intelligence Customer Interaction Center (CIC) IP communications software suite. CIC will be deployed and supported by Adapt throughout the Lompoc headquarters office and at 11 branch locations. Adapt serves 120 credit unions across the U.S. Continue reading Relationship Routing is Goal of CoastHills Credit Union With New Unified Contact Center and IP PBX Platform

NICE Engage Platform Achieves Cisco Compatibility Certification with the Cisco Solution Partner Program

PRESS RELEASE: NICE Systems announced that its NICE Engage Platform has successfully achieved Cisco Compatibility Certification for the Cisco Unified Communications Manager (CUCM) 10.5. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, NICE is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading NICE Engage Platform Achieves Cisco Compatibility Certification with the Cisco Solution Partner Program

Radisys Enables Mobile Operators to Develop and Deploy Multimedia Communications Services Using New Multi-Service Delivery Solution Based on the Oracle Communications Converged Application Server

PRESS RELEASE: Radisys® Corporation, the services acceleration company, and Gold level member of Oracle PartnerNetwork (OPN) announced that it has been working with Oracle to offer communications service providers a comprehensive, scalable, multi-service delivery solution for VoLTE, WebRTC, and other real-time services. Continue reading Radisys Enables Mobile Operators to Develop and Deploy Multimedia Communications Services Using New Multi-Service Delivery Solution Based on the Oracle Communications Converged Application Server

Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties

PRESS RELEASE: Virtual Hold Technology (VHT), a global leader in omni-channel callback solutions for contact centers, has added Avtex to its growing roster of reseller channel partners. Continue reading Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties