Conversocial Unveils CROWDS, the Newest Generation of “Social First” Customer Service Solutions

PRESS RELEASE: Conversocial revealed CROWDS, an application that enhances customer experience and reduces support costs by giving a brand’s supporters the ability to help other customers by responding to technical and support issues posted on Twitter. A recently commissioned study by Conversocial found that nearly half of the younger generation prefers social media over forums for customer service, with the number steadily increasing. Continue reading Conversocial Unveils CROWDS, the Newest Generation of “Social First” Customer Service Solutions

Rx Outreach Provides Affordable Access to Critical Medicine for People with VoltDelta’s Cloud Contact Center

PRESS RELEASE: VoltDelta, a NetNet Communication Technologies company, announced that Rx Outreach, the nation’s largest nonprofit, fully-licensed, mail order pharmacy and patient assistance program has deployed its cloud contact center solution to improve their customers’ experience across multiple channels of communication. Rx Outreach provides both branded and generic medications to those in need, and assists in creating healthy communities by reducing the cost of prescription medications. Continue reading Rx Outreach Provides Affordable Access to Critical Medicine for People with VoltDelta’s Cloud Contact Center

Lloyd’s Register improves certificates with Aia Software’s ITP Customer Communications Management Platform

PRESS RELEASE: Global engineering, technical and business services organisation Lloyd’s Register has selected the ITP platform from communications software specialist Aia Software to create and manage their certificate creation process. Selecting ITP is part of a larger project to improve the creation of their complex and technical documentation. It will enable the organisation to improve both productivity and quality control, ultimately improving their services to clients. Continue reading Lloyd’s Register improves certificates with Aia Software’s ITP Customer Communications Management Platform

Digicel Selects Mobilethink to Improve Customer Experience

PRESS RELEASE: Spirent Communications’ mobile device intelligence business unit, Mobilethink announced that complete communications and entertainment provider, Digicel, has selected its Device Guides solution to improve service and value propositions. The solution has been deployed in call centers, select retail stores and online to help customers resolve the most common mobile device support issues, increase uptake of more services and improve customer satisfaction with their phones and tablets. Continue reading Digicel Selects Mobilethink to Improve Customer Experience