Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform

PRESS RELEASE: Aspect Software announced the release of Aspect EQ (Engagement Quotient) WFO 8.1, which includes enhancements to Aspect EQ Workforce Management, Aspect EQ Recording, Aspect EQ Quality Monitoring, and Aspect EQ Performance Management. Aspect EQ is the central component of the Aspect WFO suite, to which new software capabilities can be easily added to address changing business needs. Continue reading Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform

Allied Irish Banks, p.l.c to pilot Vizolution’s vScreen

PRESS RELEASE: Vizolution is pleased to announce that Allied Irish Banks, p.l.c, (AIB) is piloting its screen sharing solution vScreen. AIB will introduce vScreen into their contact centre to enhance the customer experience and improve the fulfilment process for both retail and business customers. Continue reading Allied Irish Banks, p.l.c to pilot Vizolution’s vScreen

Calabrio broadens Avaya Integration to include Avaya IP Office™ (PBX) and Avaya Contact Center Select platform for midsize businesses

PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software, has further expanded into the Avaya marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD). Continue reading Calabrio broadens Avaya Integration to include Avaya IP Office™ (PBX) and Avaya Contact Center Select platform for midsize businesses

Infosys to Acquire Panaya, a Leading Provider of Automation Technology

PRESS RELEASE: Infosys, a global leader in consulting, technology and next generation services, today announced a definitive agreement to fully acquire Panaya, Inc., a leading provider of automation technology for large scale enterprise software management, in cash, for an enterprise value of USD 200 million. Continue reading Infosys to Acquire Panaya, a Leading Provider of Automation Technology

70% of UK SMES would fail within a day without critical IT infrastructure

PRESS RELEASE: Following on from its 2014 IT Infrastructure report, Node4’s latest research reveals that a growing number of UK SMEs have fully outsourced their IT infrastructure, six times the amount last year. Additionally, 60% stated that outsourced data centre provision provides them with peace of mind. With over 31,000 SMEs in the UK, this means that there are now more than 17,900 businesses that have moved some part of their IT provision off premises. Continue reading 70% of UK SMES would fail within a day without critical IT infrastructure

Trintech And Capgemini Strengthen Global Partnership With Enhanced Products For The Office Of Finance

PRESS RELEASE: Trintech announced that it and Capgemini have extended their relationship with a new agreement that facilitates the inclusion of Trintech’s Cadency® solution into the Capgemini Business Process Outsourcing (BPO) product stack. This solution will enable automation of best practices within the Record-to-Report process. Additionally, the agreement includes deployment of Cadency across Capgemini’s subsidiaries and internal departments. Continue reading Trintech And Capgemini Strengthen Global Partnership With Enhanced Products For The Office Of Finance