Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform

PRESS RELEASE: Aspect Software announced the release of Aspect EQ (Engagement Quotient) WFO 8.1, which includes enhancements to Aspect EQ Workforce Management, Aspect EQ Recording, Aspect EQ Quality Monitoring, and Aspect EQ Performance Management. Aspect EQ is the central component of the Aspect WFO suite, to which new software capabilities can be easily added to address changing business needs. Continue reading Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform

Allied Irish Banks, p.l.c to pilot Vizolution’s vScreen

PRESS RELEASE: Vizolution is pleased to announce that Allied Irish Banks, p.l.c, (AIB) is piloting its screen sharing solution vScreen. AIB will introduce vScreen into their contact centre to enhance the customer experience and improve the fulfilment process for both retail and business customers. Continue reading Allied Irish Banks, p.l.c to pilot Vizolution’s vScreen

Calabrio broadens Avaya Integration to include Avaya IP Office™ (PBX) and Avaya Contact Center Select platform for midsize businesses

PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software, has further expanded into the Avaya marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD). Continue reading Calabrio broadens Avaya Integration to include Avaya IP Office™ (PBX) and Avaya Contact Center Select platform for midsize businesses

Infosys to Acquire Panaya, a Leading Provider of Automation Technology

PRESS RELEASE: Infosys, a global leader in consulting, technology and next generation services, today announced a definitive agreement to fully acquire Panaya, Inc., a leading provider of automation technology for large scale enterprise software management, in cash, for an enterprise value of USD 200 million. Continue reading Infosys to Acquire Panaya, a Leading Provider of Automation Technology