Organisations Warned To Invest In Digital Customer Engagement In The Next Two Years – Or Die

PRESS RELEASE: Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die. Continue reading Organisations Warned To Invest In Digital Customer Engagement In The Next Two Years – Or Die

Scania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract

PRESS RELEASE: Scania (Great Britain) Limited, a major supplier to British industry of trucks, buses, coaches and engines for industrial and marine applications, has awarded Olive Communications a multi-million pound contract to help them transform their communications estate. After an internal review of their telecoms strategy, involving a number of the UK’s largest networks and communications providers, Scania (Great Britain) Limited selected Olive. Continue reading Scania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract

Arnold Clark Deploys Contact At Once! Digital Connections Platform

PRESS RELEASE: Arnold Clark Automobiles Limited, one of the largest motor dealer groups in Europe, has chosen to implement the digital connections platform from Contact At Once!, a LivePerson company, on its Arnoldclark.com website enabling all 165 dealership locations. Using the software, Arnold Clark staff can instantly chat with website visitors and answer questions as customers browse vehicle detail pages from mobile devices and desktop PCs. Continue reading Arnold Clark Deploys Contact At Once! Digital Connections Platform

NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit

PRESS RELEASE: NewVoiceMedia announced that WorldRemit, an online money transfer service, is using its ContactWorld solution to enhance its customer experience and improve business efficiencies. WorldRemit signed a three-year agreement for ContactWorld for Service which it implemented alongside its deployment of Salesforce. Continue reading NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit

NICE Wins 2014 Big Data Customer Value Leadership Award for Latin America

PRESS RELEASE: NICE Systems announced that it is the winner of a 2014 Latin America Best Practices Award from global analyst and consultancy firm Frost & Sullivan. NICE was named as the Customer Value Leader in the Contact Center Big Data Applications Market and was honored at a dinner gala held January 29 in Sao Paulo, Brazil. Continue reading NICE Wins 2014 Big Data Customer Value Leadership Award for Latin America