South Yorkshire Credit Union overhauls comms with Unify

PRESS RELEASE: South Yorkshire Credit Union (SYCU), a savings and loan cooperative, has completely overhauled its customer service operations with the help of Unify’s OpenScape Business platform. In conjunction with long-term partner and winner of the Unify Private Cloud Solution of the Year Award 2013-14, Active Voice & Data, Unify has provided SYCU with this powerful all-in-one solution that brings the benefits of Unified Communications into its business. Continue reading South Yorkshire Credit Union overhauls comms with Unify

Noble Systems Continues Significant Patent Growth in 2014

PRESS RELEASE: Noble Systems Corporation, a global leader in contact center technology solutions, announced that the company again saw significant growth in patent holdings in 2014, obtaining 21 new patents for its contact center technologies. The growth of its patent library is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Continues Significant Patent Growth in 2014

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

PRESS RELEASE: Contact Solutions announced the launch of Adaptive Personalization, a new multi-layered personalization solution driven by behavior-based business intelligence and predictive analytics. Traditional IVR treats every caller the same way, regardless of individual preferences or behavior. Such impersonal service leads to frustration and negative brand perception at a critical point in the customer experience. The new solution creates highly personalized and effortless customer care experiences within the IVR that fully reflect customer behaviors and preferences. Continue reading Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

Elitetele.com welcomes Simon Smith as first Head of Cloud Sales

PRESS RELEASE: Elitetele.com has recruited Simon Smith to join the business as its first Head of Cloud Sales. Operating from its London office, Simon brings with him an exceptional track record in winning and growing customer accounts which need dedicated and secure cloud solutions. Alongside educating new and existing customers on critical hosting infrastructure, Simon will expand Elitetele.com’s cloud services and launch a series of new offerings in 2015. Continue reading Elitetele.com welcomes Simon Smith as first Head of Cloud Sales

forge by acision self-service developer portal launched

PRESS RELEASE: Acision, a global leader in secure, mobile messaging and innovator in WebRTC technology, is pleased to announce that it has launched its self-service developer portal, from forge by Acision. To learn more and get instant access to Acision’s latest rich communication APIs and SDKs, developers can simply sign up and activate an account in a few clicks at: http://developer.forge.acision.com. Continue reading forge by acision self-service developer portal launched