LivePerson Teams Up With Leading UK Telco Provider, TalkTalk to Respond to Customer Demands for Digital Customer Service

PRESS RELEASE: LivePerson, a leading provider of digital engagement solutions, announced that it is teaming up with TalkTalk to help the telecoms provider move from a traditional telephone-based customer service to a more advanced online engagement technology. Over the next 12 months, TalkTalk aims to quadruple the number of customer service enquiries it handles via online chat agents. Continue reading LivePerson Teams Up With Leading UK Telco Provider, TalkTalk to Respond to Customer Demands for Digital Customer Service

LiveOps Awarded Patent for Multichannel Pivoting

PRESS RELEASE: LiveOps announced that the company has patented its unique approach to multichannel pivoting to better assist customers and improve customer experience. The US Patent and Trademark Office (USPTO) has issued LiveOps Patent Number 8,929,536, for pivoting a customer among synchronous and asynchronous communication channels. The patent covers a computer-implemented method for determining the need to direct a customer from one communication channel to another, as well as determine the best channel to pivot to, based on information the customer has provided. Continue reading LiveOps Awarded Patent for Multichannel Pivoting

The Sage Group Plc announces global agreement with Salesforce

PRESS RELEASE: The Sage Group plc announces it has entered into a global agreement with Salesforce whereby colleagues across Sage will use Salesforce’s Customer Success Platform. This will provide data management systems that will enhance Sage’s internal systems architecture, leading to operational improvement and an enhanced view of customers, both existing and new. Continue reading The Sage Group Plc announces global agreement with Salesforce

Sennheiser Earns Preferred Partner Status from NACR

PRESS RELEASE: Expert technology solutions provider NACR is pleased to announce that Sennheiser, a leading manufacturer of premium headphones, headsets, microphones, and integrated wireless audio systems for the global market, has been named an NACR Preferred Partner. NACR is a leading global provider of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises. Continue reading Sennheiser Earns Preferred Partner Status from NACR

CALLPROMISE Expands Market, Improves Customer Satisfaction One Callback at a Time

PRESS RELEASE: CALLPROMISE, the leading provider in cloud-based callback and virtual queuing technology, announced a partnership with one of its major competitors, Akron, Ohio-based Virtual Hold Technology (VHT), to bring better solutions to all industries that rely on strong customer service to survive. The partnership aims to help businesses and call centers improve customer satisfaction by eliminating the headaches of hold music and long wait times. Continue reading CALLPROMISE Expands Market, Improves Customer Satisfaction One Callback at a Time