Cirpack Expands Its Product Range with a WebRTC Solution

PRESS RELEASE: Cirpack launches its Web Real Time Communication (WebRTC) solution, including applications and a gateway embedded into the SBC product range. Cirpack’s WebRTC solution enables Telecom Operators and Service Providers to offer a bundle of IP-based communication services accessible through a mere web browser to their residential and professional customers. The services are available on their PC, tablet or smart phone, with no need to install a client module. Continue reading Cirpack Expands Its Product Range with a WebRTC Solution

New Business Growth Drives Expansion of OpenSpan Global Services

PRESS RELEASE: OpenSpan announced the expansion of its Global Services organizations as the result of increasing new client wins and existing customer expansions. An industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency, this move is to deliver implementation, technical and business consulting and educational services, as well as post-implementation customer support. Continue reading New Business Growth Drives Expansion of OpenSpan Global Services

Transcom appoints Ulrik Englund as CFO

PRESS RELEASE: Transcom announced that it has appointed Ulrik Englund as its Chief Financial Officer (CFO). Since 2009, Mr Englund serves as CFO of Mobile Climate Control (MCC), a wholly-owned subsidiary of Ratos AB that develops, manufactures and sells customized climate control systems for commercial vehicles. Prior to this role, Mr Englund held a number of senior finance positions at ASSA ABLOY, the largest global supplier of lock and security solutions, most recently as Group Controller. Continue reading Transcom appoints Ulrik Englund as CFO

Fiji – Strategic location for customer centric contact centres

PRESS RELEASE: As exchange rates and economies change around the world, so too does the list of countries vying for offshore call centre and back office outsourcing work. The Fiji Islands has managed to build on its position as a strategic location for customer centric contact centre operations, attracting both foreign and domestic investment to promote the industry’s modest, but sustained growth. Continue reading Fiji – Strategic location for customer centric contact centres

LivePerson Teams Up With Leading UK Telco Provider, TalkTalk to Respond to Customer Demands for Digital Customer Service

PRESS RELEASE: LivePerson, a leading provider of digital engagement solutions, announced that it is teaming up with TalkTalk to help the telecoms provider move from a traditional telephone-based customer service to a more advanced online engagement technology. Over the next 12 months, TalkTalk aims to quadruple the number of customer service enquiries it handles via online chat agents. Continue reading LivePerson Teams Up With Leading UK Telco Provider, TalkTalk to Respond to Customer Demands for Digital Customer Service

LiveOps Awarded Patent for Multichannel Pivoting

PRESS RELEASE: LiveOps announced that the company has patented its unique approach to multichannel pivoting to better assist customers and improve customer experience. The US Patent and Trademark Office (USPTO) has issued LiveOps Patent Number 8,929,536, for pivoting a customer among synchronous and asynchronous communication channels. The patent covers a computer-implemented method for determining the need to direct a customer from one communication channel to another, as well as determine the best channel to pivot to, based on information the customer has provided. Continue reading LiveOps Awarded Patent for Multichannel Pivoting

The Sage Group Plc announces global agreement with Salesforce

PRESS RELEASE: The Sage Group plc announces it has entered into a global agreement with Salesforce whereby colleagues across Sage will use Salesforce’s Customer Success Platform. This will provide data management systems that will enhance Sage’s internal systems architecture, leading to operational improvement and an enhanced view of customers, both existing and new. Continue reading The Sage Group Plc announces global agreement with Salesforce

Sennheiser Earns Preferred Partner Status from NACR

PRESS RELEASE: Expert technology solutions provider NACR is pleased to announce that Sennheiser, a leading manufacturer of premium headphones, headsets, microphones, and integrated wireless audio systems for the global market, has been named an NACR Preferred Partner. NACR is a leading global provider of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises. Continue reading Sennheiser Earns Preferred Partner Status from NACR