Kofax Acquires Aia Holding BV

PRESS RELEASE: Kofax® Limited, a leading provider of smart process applications that simplify and transform the First Mile™ of customer engagements announced it has acquired Aia Holding BV, a provider of customer communications management (CCM) software. Aia’s CCM software helps organizations manage interactive and ad hoc customer correspondence both electronically and on paper, enabling them to address evolving needs faster and increase the effectiveness of their customer communications. Continue reading Kofax Acquires Aia Holding BV

Pegasystems and T3 Announce Launch of Challenger Brand Campaign for Pegasystems: ‘Pega Can – Can Salesforce?’

PRESS RELEASE: Pegasystems and T3 announced the launch of a multi-million dollar brand awareness campaign. The multi-media campaign “Pega Can – Can Salesforce?” hits national business media outlets beginning today, March 2. Directed at C-suite executives in customer service, sales and marketing, the campaign is designed to challenge the status quo, showcase changes in the industry and build awareness for Pega and its highly successful suite of Customer Relationship Management (CRM) applications. Continue reading Pegasystems and T3 Announce Launch of Challenger Brand Campaign for Pegasystems: ‘Pega Can – Can Salesforce?’

8×8 Board of Directors Authorizes New $20 Million Share Repurchase Program

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions announced that its Board of Directors has approved a new share repurchase program authorizing up to $20 million in repurchases of the Company’s outstanding shares of common stock. 8×8 had $187.9 million in cash, cash equivalents and investments as of December 31, 2014. Continue reading 8×8 Board of Directors Authorizes New $20 Million Share Repurchase Program

Unify Introduces Financing to Support North American Customers Investing in the New Way to Work

PRESS RELEASE: Unify, a leading communications software and services firm, today announced it has launched Unify Capital, a full service leasing and financing business to provide competitive financing for customers in North America. Unify Capital will make it easier for customers to invest in Unify’s communication and collaboration solutions that enable a better way to work. Continue reading Unify Introduces Financing to Support North American Customers Investing in the New Way to Work

SpeechStorm celebrates its 5th Anniversary with “A Night at the Oscars.”

PRESS RELEASE: Belfast based software company SpeechStorm celebrated its 5th year as an independent company on the 18th February with an event at the Culloden Estate & Spa in Holywood, Northern Ireland, attended by current and former SpeechStorm team members, Board of Directors, as well as a number of friends and distinguished guests including the Rt Hon, the Lord Mayor, Councillor Nichola Mallon. Continue reading SpeechStorm celebrates its 5th Anniversary with “A Night at the Oscars.”

UK brands leave over half of customer questions unanswered, according to new study

PRESS RELEASE: UK brands are failing to improve the customer service they offer, answering under half (48%) of questions asked via the email, Twitter and web channels, according to a new study. Twitter is coming of age as a customer service channel with more questions answered accurately through social media than email for the first time, although companies failed to successfully respond to 59% of tweets and 61% of emails. Continue reading UK brands leave over half of customer questions unanswered, according to new study

Anglian Water Business links up with Echo to strengthen Out-Of-Hours incident support for customers

PRESS RELEASE: Anglian Water Business has selected Echo Managed Services to supply and manage a new out-of-hours line for business customers. Anglian Water Business’s customers will be able to speak to a trained customer services advisor when they have an urgent problem out-of-hours with their business water supply or sewerage service. Echo’s team of specialist agents will then track customer incidents, providing regular updates on progress until issues are resolved. Continue reading Anglian Water Business links up with Echo to strengthen Out-Of-Hours incident support for customers