Noble Systems Releases Noble Maestro Version 8

PRESS RELEASE: Noble Systems Corporation a global leader in contact centre technology solutions, solutions, announced the release of Noble® Maestro Version 8, an update of the company’s flagship offering for contact centre management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage agents, campaigns, lists, and data, assign contact strategies, coordinate multichannel activities, and control workflows. Continue reading Noble Systems Releases Noble Maestro Version 8

Dropbox Teams Up with Adyen to Accept Global Payments, Starting with Direct Debit in Europe

PRESS RELEASE: Adyen, the leading global payments technology company announced that it’s working with Dropbox to provide international payments services across 12 European countries, making Dropbox available to more people and businesses. The companies will soon work together to process payments in Latin America and Asia, in countries such as Brazil, Mexico and Japan. Continue reading Dropbox Teams Up with Adyen to Accept Global Payments, Starting with Direct Debit in Europe

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

PRESS RELEASE: VoiceBase, Inc. a leading API-based “on demand” speech analytics company announced today that Ytel, a provider of cloud contact center software that processes over 30 million interactions per day, has added VoiceBase’s high-accuracy transcription and predictive call scoring services to its X5 Cloud Contact Center solution. This is scheduled to launch in Ytel’s X5 June 2015 feature release. Continue reading Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

Enghouse Systems Acquires CDRator A/S

PRESS RELEASE: Enghouse Systems Limited announced it has acquired CDRator A/S for a purchase price of approximately $23.0 million (net of acquired cash), subject to certain price adjustments. CDRator’s annual revenue for fiscal 2014 was just over $20.0 million. Headquartered in Denmark, CDRator provides market-leading solutions that automate billing and customer care functions for MVNO/E (mobile virtual network operators and enablers). Continue reading Enghouse Systems Acquires CDRator A/S