Noble Systems Releases Noble Maestro Version 8

PRESS RELEASE: Noble Systems Corporation a global leader in contact centre technology solutions, solutions, announced the release of Noble® Maestro Version 8, an update of the company’s flagship offering for contact centre management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage agents, campaigns, lists, and data, assign contact strategies, coordinate multichannel activities, and control workflows. Continue reading Noble Systems Releases Noble Maestro Version 8

Dropbox Teams Up with Adyen to Accept Global Payments, Starting with Direct Debit in Europe

PRESS RELEASE: Adyen, the leading global payments technology company announced that it’s working with Dropbox to provide international payments services across 12 European countries, making Dropbox available to more people and businesses. The companies will soon work together to process payments in Latin America and Asia, in countries such as Brazil, Mexico and Japan. Continue reading Dropbox Teams Up with Adyen to Accept Global Payments, Starting with Direct Debit in Europe

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

PRESS RELEASE: VoiceBase, Inc. a leading API-based “on demand” speech analytics company announced today that Ytel, a provider of cloud contact center software that processes over 30 million interactions per day, has added VoiceBase’s high-accuracy transcription and predictive call scoring services to its X5 Cloud Contact Center solution. This is scheduled to launch in Ytel’s X5 June 2015 feature release. Continue reading Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

Enghouse Systems Acquires CDRator A/S

PRESS RELEASE: Enghouse Systems Limited announced it has acquired CDRator A/S for a purchase price of approximately $23.0 million (net of acquired cash), subject to certain price adjustments. CDRator’s annual revenue for fiscal 2014 was just over $20.0 million. Headquartered in Denmark, CDRator provides market-leading solutions that automate billing and customer care functions for MVNO/E (mobile virtual network operators and enablers). Continue reading Enghouse Systems Acquires CDRator A/S

TEOCO combines Service Assurance & Customer Analytics with big data CEM offering

PRESS RELEASE: TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has today released CEM, its latest version of the Customer Experience Management solution for end-to-end analytics of subscribers’ activity and improved Quality of Service (QoS). Continue reading TEOCO combines Service Assurance & Customer Analytics with big data CEM offering

Vaillant transforms customer experience with NewVoiceMedia’s cloud technology

PRESS RELEASE: Vaillant, one of the world’s largest heating technology manufacturers, has transformed its customer experience with NewVoiceMedia’s cloud contact centre solution ContactWorld for Service. The company, which prides itself on ‘thinking ahead’, is using the technology to successfully resolve over 600,000 inbound calls a year, while improving both customer and employee satisfaction. Continue reading Vaillant transforms customer experience with NewVoiceMedia’s cloud technology

Vocalcom WON 2015 SILVER STEVIE AWARD for its Cloud-Based Customer Contact Center Software Solution

PRESS RELEASE: Vocalcom, the leading provider of cloud contact centre software and social interaction technology, has been awarded Best New Cloud Based Customer Experience Management Solution at the 1st annual German Stevie® Awards. Vocalcom won among 200 nominees from organizations across Germany and was selected by more than 50 executives who participated in judging more than 200 solutions. Continue reading Vocalcom WON 2015 SILVER STEVIE AWARD for its Cloud-Based Customer Contact Center Software Solution

LiveOps Selected by AlwaysOn as an OnCloud 100 Winner

PRESS RELEASE: LiveOps announced that it has been chosen by AlwaysOn as one of the OnCloud Top 100 winners. This is the fifth time LiveOps has been honored by AlwaysOn. Inclusion in the OnCloud 100 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players. Continue reading LiveOps Selected by AlwaysOn as an OnCloud 100 Winner