NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been honoured twice in the ninth annual Stevie Awards for Sales & Customer Service. The company, which is revolutionising how organisations connect with customers and prospects, scooped Gold and Silver Awards in the ‘Contact Centre Solution – New’ and ‘Contact Centre Solution – New Version’ categories respectively. Continue reading NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

Pindrop Security Announces Collaboration with FTC on Robocall Contest to Combat Illegal Automated Calls

PRESS RELEASE: Pindrop Security announced that it is providing data and analytics to the Federal Trade Commission (FTC) on two upcoming contests to combat phone fraud. One of the two contests will challenge the public to develop a crowd-sourced system for better analyzing and tackling illegal automated phone calls. These contests mark an important step in innovation for the telephone, a channel that has been relatively static for the past six decades. Continue reading Pindrop Security Announces Collaboration with FTC on Robocall Contest to Combat Illegal Automated Calls

Trase Miller Expands Customer Experience Capabilities in the Cloud With Aspect Software

PRESS RELEASE: Aspect Software announced that long-time customer Trase Miller, a provider of premium contact centre fulfillment solutions, is moving its contact centre technology to the cloud with Aspect’s Zipwire, Aspect Workforce Management Cloud, Aspect Performance Management and Aspect Active Assignment. Continue reading Trase Miller Expands Customer Experience Capabilities in the Cloud With Aspect Software

Upstream Works Releases Upstream Works for Finesse Voice

PRESS RELEASE: Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice. Upstream Works for Finesse Voice provides support for a voice-only channel while supporting all the interaction management features of the full Upstream Works for Finesse package. Continue reading Upstream Works Releases Upstream Works for Finesse Voice