Mears 24/7 Improve Customer Service by Deploying Voice in the Cloud

PRESS RELEASE: Britannic Technologies, an award winning provider of telecommunications solutions, systems integration and managed services announced they have deployed a telecommunications solution in the cloud for Mears 24/7, a specialist contact centre provider dedicated to serving the Mears Group PLC, and direct customers in the housing maintenance market, domiciliary care, Telecare, and business support sectors. Mears 24/7 works with local authorities and housing associations across the UK, and last year successfully resolved over 1 million contacts from residents. Continue reading Mears 24/7 Improve Customer Service by Deploying Voice in the Cloud

Transformational Year at Maintel Sees Revenue Surge 35%

PRESS RELEASE: Maintel, the telecoms and data managed services company, today announced revenues of £41.9m for 2014, climbing from £31.1m the previous year. The 35% boost in revenue reflects the success of its acquisitions of Datapoint and Proximity, and organic growth with recurring revenue at 73% – all while sustaining strong margins. Continue reading Transformational Year at Maintel Sees Revenue Surge 35%

Cold snaps cost UK £2.5bn/quarter – SMEs particularly badly affected

PRESS RELEASE: Cold snaps are the weather phenomenon most likely to damage UK business performance according to new research released today. Economists from the Centre for Economics and Business Research (Cebr) examined the relationship between different weather events and economic growth across the UK’s main industries over the last decade1. Continue reading Cold snaps cost UK £2.5bn/quarter – SMEs particularly badly affected