Salesforce Unveils Service Cloud Intelligence Engine—Fueling Smarter Customer Service for the Connected World

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company unveiled Salesforce Service Cloud Intelligence Engine—an added layer of intelligence in the Service Cloud that fuels smarter customer service with data science. Everything is getting smarter—self-driving cars, thermostats that learn optimal temperature settings and fitness trackers that monitor heart rates—leading to a world where more than 75 billion connected devices empower consumers to connect and engage like never before. Continue reading Salesforce Unveils Service Cloud Intelligence Engine—Fueling Smarter Customer Service for the Connected World

Teliqo Director UC application unlocks the power of direct hosted telephony on desktop PCs, laptops, tablets and smartphones

PRESS RELEASE: Teliqo, the direct hosted telephony service provider, has extended its customisable telephony service with the launch of its Teliqo Director Unified Communications (UC) application. Teliqo Director runs on desktop PCs and laptops to bring the full power and flexibility of UC-enabled hosted telephony to whatever device customers are using. It will shortly be launched on tablets and smartphones. Continue reading Teliqo Director UC application unlocks the power of direct hosted telephony on desktop PCs, laptops, tablets and smartphones

CRM Partners enters the United Kingdom

PRESS RELEASE: CRM Partners, a specialist in customer engagement and implementing the Microsoft Dynamics CRM platform, is expanding into the United Kingdom. This expansion is a major step forward in the company’s international growth strategy. By entering the UK market, CRM Partners can expand its services, and better serve its current customers which operate internationally. Continue reading CRM Partners enters the United Kingdom

Queensland’s Policelink Wins KANA Award for Customer Contact Centre Experience Innovation

PRESS RELEASE: KANA® Software, A Verint® Company announced that Policelink—a division of the Queensland Police Service—has been presented with its “Channel Shift Champion” award, recognising customer engagement impact the organisation achieved by introducing new digital customer service channels. The KANA Enterprise customer service solution, used by organizations globally to help transform their customer engagement initiatives, was deployed to transform the Policelink contact centre into a multichannel contact centre environment with an option for the public to report incidents online. Continue reading Queensland’s Policelink Wins KANA Award for Customer Contact Centre Experience Innovation