Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, this week introduced PRC 3 to version 9 of its Contact Center: Enterprise (CCE), a highly scalable, flexible omni-channel offering ideally suited for on-premise, hybrid and cloud environments. Continue reading Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)

Whitney Bank Selects the Noble® Cloud Solution for Customer Contact Management

PRESS RELEASE: Noble Systems Corporation announces that Whitney Bank, one of America’s strongest financial institutions, has chosen the Noble® Enterprise Cloud solution to support their customer service efforts. As an institution committed to helping people achieve their financial goals and dreams, Whitney Bank plans to use Noble’s cloud-based suite of unified communications products to create greater opportunities for the individuals and communities they serve. Continue reading Whitney Bank Selects the Noble® Cloud Solution for Customer Contact Management

Saudi Arabia’s National Water Company partners with Vocalcom to enhance e-Citizen Quality of Life

PRESS RELEASE: National Water Company of Saudi Arabia has trusted the region’s leading multi-channel Contact Center Solutions provider – Vocalcom to enhance their external and internal customer experience across the Kingdom. Continue reading Saudi Arabia’s National Water Company partners with Vocalcom to enhance e-Citizen Quality of Life

Authentify Combats Social Engineering in Call Centers with New Mobile App Capability

PRESS RELEASE: Authentify announced Authentify xFA™ SecureCallCenter, to help financial institutions fight fraud by imposters and protect call center representatives from social engineering attempts. The announcement of the new capabilities in the Authentify xFA™ platform is timely, given recent fraud perpetrated through banking call centers. In those attempts, imposters used stolen credit card information to activate Apple Pay™ accounts on new smartphones and purchase high value goods. Continue reading Authentify Combats Social Engineering in Call Centers with New Mobile App Capability

Infor Helps Strauss Paper Centralize Customer Relationship Management in the Cloud

PRESS RELEASE: Infor announced that Strauss Paper Company has selected Infor Customer Relationship Management (CRM) to provide users with a centralized contact and lead management solution in a cloud environment. Strauss Paper is a wholesale distributor of janitorial supplies and sustainable green products and an existing Infor Distribution SX.e customer. By adding Infor CRM, the company will have the ability to flexibly integrate with Infor SX.e through Infor ION®, a lightweight middleware platform designed to simplify connectivity between systems. Continue reading Infor Helps Strauss Paper Centralize Customer Relationship Management in the Cloud

Companies Turn to InfoApps™ to Operationalise Insights

PRESS RELEASE: Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, announced that InfoApps™ empower non-technical business users from leading organisations to quickly glean meaning from enterprise data and make faster, better decisions. With InfoApps, these organisations are successfully operationalising insights by making them accessible to everyone. Continue reading Companies Turn to InfoApps™ to Operationalise Insights