Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, this week introduced PRC 3 to version 9 of its Contact Center: Enterprise (CCE), a highly scalable, flexible omni-channel offering ideally suited for on-premise, hybrid and cloud environments. Continue reading Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)

Whitney Bank Selects the Noble® Cloud Solution for Customer Contact Management

PRESS RELEASE: Noble Systems Corporation announces that Whitney Bank, one of America’s strongest financial institutions, has chosen the Noble® Enterprise Cloud solution to support their customer service efforts. As an institution committed to helping people achieve their financial goals and dreams, Whitney Bank plans to use Noble’s cloud-based suite of unified communications products to create greater opportunities for the individuals and communities they serve. Continue reading Whitney Bank Selects the Noble® Cloud Solution for Customer Contact Management

Saudi Arabia’s National Water Company partners with Vocalcom to enhance e-Citizen Quality of Life

PRESS RELEASE: National Water Company of Saudi Arabia has trusted the region’s leading multi-channel Contact Center Solutions provider – Vocalcom to enhance their external and internal customer experience across the Kingdom. Continue reading Saudi Arabia’s National Water Company partners with Vocalcom to enhance e-Citizen Quality of Life

Authentify Combats Social Engineering in Call Centers with New Mobile App Capability

PRESS RELEASE: Authentify announced Authentify xFA™ SecureCallCenter, to help financial institutions fight fraud by imposters and protect call center representatives from social engineering attempts. The announcement of the new capabilities in the Authentify xFA™ platform is timely, given recent fraud perpetrated through banking call centers. In those attempts, imposters used stolen credit card information to activate Apple Pay™ accounts on new smartphones and purchase high value goods. Continue reading Authentify Combats Social Engineering in Call Centers with New Mobile App Capability