Sonus Enables and Secures Real-Time Communications for Huawei’s Unified Communications and Contact Center Solutions

PRESS RELEASE: Sonus Networks, Inc., a global leader in enabling and securing real-time communications announced that it has entered into a global relationship with Huawei, ensuring the full interoperability of Sonus’ Session Border Controllers (SBCs) with Huawei Enterprise’s Unified Communication (UC) and Contact Center (CC) solutions. Continue reading Sonus Enables and Secures Real-Time Communications for Huawei’s Unified Communications and Contact Center Solutions

Red Box Recorders recognised by ShoreTel as Alliance Partner

PRESS RELEASE: Leading independent voice and data recording specialists, Red Box Recorders, has further strengthened its relationship with ShoreTel, the provider of brilliantly simple phone systems and unified communications, to become an Alliance Level member of its Innovation Network. Continue reading Red Box Recorders recognised by ShoreTel as Alliance Partner

Call Center Customer Service Consultancy adds Contact Center Data Expert Peter Elliot to the firm

PRESS RELEASE: Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. today announced that Peter Elliot has joined the call/contact center consulting and customer service consulting firm effective immediately. Continue reading Call Center Customer Service Consultancy adds Contact Center Data Expert Peter Elliot to the firm

EMAS Chooses Orange Business Services to Digitally Transform Workspace with Business Together as a Service

PRESS RELEASE: EMAS, a global offshore contractor with a modern and versatile fleet of support and construction vessels, coupled with a 40-year track record of offshore engineering solutions for the entire oilfield lifecycle, has chosen Orange Business Services to digitally transform its communications infrastructure. In addition to renewing the network services agreement, Orange Business Services will deploy Unified Communications as a Service (UCaaS). This provides EMAS with a fully-managed, cloud-based voice infrastructure that delivers efficient collaboration and improved productivity for their employees across 17 locations in seven countries. Continue reading EMAS Chooses Orange Business Services to Digitally Transform Workspace with Business Together as a Service

CounterPath Extends Enterprise Communications through New Lync and CRM Integrations and Advanced Contact Center Capabilities

PRESS RELEASE: CounterPath Corporation a developer of award-winning over-the-top Unified Communications solutions for enterprises and operators announced the company will demonstrate its latest softphone, including a sneak peek of its advanced contact centre features, Microsoft Lync integration, and CRM integrations, at the Enterprise Connect Conference & Expo, March 16-18, 2015 in Orlando, booth 543. Continue reading CounterPath Extends Enterprise Communications through New Lync and CRM Integrations and Advanced Contact Center Capabilities

ScanSource Communications Adds ShoreTel Sky to Offering

PRESS RELEASE: ScanSource Communications, a leading value-added distributor of communications products and a sales unit of ScanSource Inc., announced it is now offering ShoreTel Sky®, a cloud-based solution that provides businesses a high degree of flexibility, connectivity and seamless integration with their business-critical applications. With this, ScanSource Communications becomes the only distributor to offer both ShoreTel premises- and cloud-based solutions to resellers. Continue reading ScanSource Communications Adds ShoreTel Sky to Offering

Transera’s Customer Engagement Analyzer 2.0 Receives Gold Stevie Award in 2015 Stevie Awards for Sales and Customer Service

PRESS RELEASE: Transera announced that its Customer Engagement Analyzer 2.0 has been named a Gold Stevie® Award winner in the Contact Center Solution – New Version category of the ninth annual Stevie Awards for Sales and Customer Service. Continue reading Transera’s Customer Engagement Analyzer 2.0 Receives Gold Stevie Award in 2015 Stevie Awards for Sales and Customer Service

Torfaen County Borough Council select contact centre outsourcer, Griffin Place Communications, to deliver contact centre training as part of their Work Programme to help candidates find employment

PRESS RELEASE: Griffin Place Communications (GPC) has been selected by Torfean County Borough Council to provide training courses in contact centre services as part of their Work Programme to help candidates find employment. Continue reading Torfaen County Borough Council select contact centre outsourcer, Griffin Place Communications, to deliver contact centre training as part of their Work Programme to help candidates find employment